Guest Arrivals Concierge & Park Access Specialist

Universal Orlando Resort; Frisco (TX); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Universal Kids Resort in Frisco, Texas, is seeking a Guest Services Associate to support parking operations and park entry at the toll plaza. This role upsells parking options, processes pass sales, and verifies tickets to ensure park safety and integrity.

You will provide directions, share park information, and assist Guests with rental services while maintaining a clean, safe work environment. Fluency in service standards and consistent attendance are essential.

Qualifications

• Experience in Guest service and resolving Guest complaints preferred.
• Strong communication skills and attention to detail.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Responsabilités

• Welcome Guests and process parking pass transactions using established systems and procedures.
• Support admissions into the park by scanning and verifying park admission tickets and ownership.
• Assist Guests with rental services (wheelchair, ECV, stroller) and process related transactions.
• Assist Guests with day-of ticket purchases and recommend add-ons to enhance visits using upsell techniques.
• Maintain a clean and safe work environment and report any issues or damages.
• Participate in Environmental, Health & Safety responsibilities per policy and training.
• Perform other duties as assigned.

Connaissances

Guest service

Communication skills

Attention to detail

Attendance discipline

Formation

High School diploma or GED

Description du poste

Universal Kids Resort in Frisco, Texas, is seeking a Guest Services Associate to support parking operations and park entry at the toll plaza. This role upsells parking options, processes pass sales, and verifies tickets to ensure park safety and integrity.

You will provide directions, share park information, and assist Guests with rental services while maintaining a clean, safe work environment. Fluency in service standards and consistent attendance are essential.