Guest Arrival & Park Access Concierge

Universal Studios; Frisco (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Universal Kids Resort in Frisco, TX is seeking a Guest Services Associate to support all aspects of guest entry and exit at the toll plaza and admissions. You will upsell parking options, assist with rentals, and provide directions and information to guests throughout their visit.

Responsibilities include processing parking passes, verifying park admission tickets, assisting with day-of ticket purchases, and maintaining a clean, safe work area while delivering exceptional guest service in a

Qualifications

• Experience in guest service roles.
• Strong communication and attention to detail.
• Ability to work in a fast-paced environment and maintain consistency.

Responsibilities

• Welcome guests and process parking pass transactions using established systems.
• Verify park admission tickets and ownership upon entry and re-entry to prevent ticket sharing or fraud.
• Assist guests with rental services and explain procedures for wheelchair, ECV, stroller, and other rentals; process transactions and report issues.

Skills

Guest service

Communication skills

Attention to detail

Consistency

Education

High School diploma or GED

Job description

Universal Kids Resort in Frisco, TX is seeking a Guest Services Associate to support all aspects of guest entry and exit at the toll plaza and admissions. You will upsell parking options, assist with rentals, and provide directions and information to guests throughout their visit.

Responsibilities include processing parking passes, verifying park admission tickets, assisting with day-of ticket purchases, and maintaining a clean, safe work area while delivering exceptional guest service in a