Guest Arrival & Luggage Bellperson

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

The Drake Oak Brook, Autograph Collection is seeking a Bellperson to warmly greet guests on arrival and departure and manage luggage delivery and pickup with efficiency and care. The role involves handling luggage, assisting guests with room directions, and sharing information about hotel services and local attractions.

Earn potential benefits such as day-one insurance enrollment, PTO, holiday pay, 401(k) after 30 days, travel discounts, and opportunities for professional development and

Responsibilities

• Greet guests promptly and professionally upon arrival
• Assist guests with doors and luggage when arriving
• Escort guests to rooms and explain hotel services and local attractions
• Explain room features and how to use amenities and phone system
• Deliver luggage to rooms promptly and carefully
• Arrange and store luggage carts securely
• Communicate guest needs clearly to all hotel departments
• Maintain up-to-date knowledge of hotel offerings, outlets, hours, and events
• Know local area information to assist guests with recommendations
• Maintain professional conduct and confidentiality at all times
• Keep Front Drive tidy and stocked; manage work areas efficiently
• Complete assigned duties within each shift
• Uphold appearance and uniform standards
• Foster positive communication and teamwork with colleagues and supervisors
• Handle guest service issues promptly and professionally
• Deliver excellent, efficient customer service to guests

Job description

The Drake Oak Brook, Autograph Collection is seeking a Bellperson to warmly greet guests on arrival and departure and manage luggage delivery and pickup with efficiency and care. The role involves handling luggage, assisting guests with room directions, and sharing information about hotel services and local attractions.

Earn potential benefits such as day-one insurance enrollment, PTO, holiday pay, 401(k) after 30 days, travel discounts, and opportunities for professional development and