Guest Arrival Concierge & Luggage Coordinator

Loews Hotels, LLC.; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking team members to welcome guests, manage parking flow, and assist with luggage, taxi coordination, and guest transportation options. The role emphasizes hospitality excellence, English communication, and physical stamina to handle varied shifts and outdoor conditions.

Join a world-class hospitality team at Universal Orlando Resort, with opportunities to grow and contribute to a diverse, dynamic culture that values inclusion and development.

Qualifications

• Previous experience in hospitality or relevant industry preferred.
• Intermediate computer skills and ability to learn Property Management Systems required.
• Familiarity with Opera, HOTSOS, and Alliant is preferred.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires prolonged standing, walking, lifting, pushing, and pulling 75+ pounds repetitively throughout shift.
• Position requires the ability to withstand outdoor elements for long periods of time.

Responsibilities

• Welcomes guests to the hotel; provides parking information to guests.
• Ensures proper and safe traffic flow.
• Stores luggage for guests when guestrooms are not read upon arrival.
• Summons taxis for outbound guests and provides information regarding other transportation options.
• Position requires continual bending, lifting, stooping, and pushing.

Skills

Hospitality experience

Communication in English

Flexible schedule

Physical stamina

Computer skills

Tools

Opera PMS

HOTSOS

Alliant

Job description

Loews Hotels at Universal Orlando is seeking team members to welcome guests, manage parking flow, and assist with luggage, taxi coordination, and guest transportation options. The role emphasizes hospitality excellence, English communication, and physical stamina to handle varied shifts and outdoor conditions.

Join a world-class hospitality team at Universal Orlando Resort, with opportunities to grow and contribute to a diverse, dynamic culture that values inclusion and development.