Guest Arrival Concierge & Bell Attendant

Crystal Creek Hospitality; Jackson, Northern (WY, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Crystal Creek Hospitality in Jackson, WY seeks a Bell/Valet Attendant to participate in guest arrival/departure and deliver excellent service. You will work with the guest experience, concierge, and front desk teams to uphold Marriott Brand service standards and AAA standard.

You will strive to maximize guest experience and complete department objectives. A candidate has at least one year in guest-facing role, a valid driver's license, strong customer service background, and flexible schedule

Qualifications

• Minimum of one year in a guest-facing role, preferably in a full-service resort.
• Valid driver's license active 2 years and clean driving record.
• Strong background of customer service experience.
• Process excellent verbal and written communication.
• Proven track record in resolving guest problems and expediting solutions.
• Understand daily hotel operations.
• Must read, write and speak the English language effectively.
• Flexible schedule during high business volumes including weekends, evenings, and holidays.

Responsibilities

• Greeting, escorting, and introducing arriving guests to front office team.
• Efficiently retrieving luggage from arrival vehicle, deliver luggage and safely valeted vehicle in garage.
• Proactively retrieving guest luggage valeted vehicles from garage and assisting departing guests with luggage into vehicle.
• Timely tracking incoming/departing packages.
• Accurately tracking valeted vehicles description, vehicle/key location, and room associated with vehicle.
• Ensure all brand and service standards are met and adhered to. Remain calm and alert, resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model.
• Greets guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours, special VIP programing, events, etc.
• Complete all assigned checklist and shift reports accurately.
• Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Maintain the cleanliness of front drive, garage and surrounding areas.
• Retrieve mail, packages and other special request items for guests as requested.
• Be educated and familiar with local and area recreational, dining and cultural activities and attractions to provide approved recommendations to guests.
• Be aligned with the culture, values, goals and human resource programs of the Marriott Brand.
• Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture.
• Be proficient in using package tracking system and other pertinent software as assigned (MGS & GXP)
• Stock, maintain, and clean lobby and guest room pantries.
• Follow all best practices, policies and procedures for the guest experience team.
• Maintain a clean, neat and organized workstation and lobby area.
• Follow safety and emergency guidelines, policies, and procedures.
• Maintain tip tracking in time clock without error.
• Complete miscellaneous tasks as assigned, assist in other departments when needed.

Skills

Customer service

Verbal communication

Written communication

Driving license

English language

Multitasking

Problem solving

Job description

Crystal Creek Hospitality in Jackson, WY seeks a Bell/Valet Attendant to participate in guest arrival/departure and deliver excellent service. You will work with the guest experience, concierge, and front desk teams to uphold Marriott Brand service standards and AAA standard.

You will strive to maximize guest experience and complete department objectives. A candidate has at least one year in guest-facing role, a valid driver's license, strong customer service background, and flexible schedule