Guest Ambassador

E. & J. Gallo Winery; St. Helena (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee wine shop discount

Benefits package

Job summary

E. & J. Gallo Winery is seeking a Guest Ambassador to create memorable hospitality experiences for every guest visiting our winery.

You will be the primary contact for reservations, walk-ins, and special events, welcoming guests with professionalism and warmth while tailoring experiences to their interests. In this busy, guest-facing role you will manage reservations, coordinate seating, support merchandise displays, process transactions, and keep the tasting room welcoming.

Qualifications

• High school diploma or equivalent plus 1 year hospitality, customer service or event support experience.
• Must be at least 21 years of age and able to work holidays, evenings and weekends.
• Experience in a team-oriented environment.
• Experience in wine industry preferred.

Responsibilities

• Manage guest reservations and seating arrangements.
• Assist with special requests and local area information.
• Support retail and tasting room activities and merchandising.
• Process transactions and maintain guest-facing spaces.

Skills

Hospitality experience

Customer service

Event support

Teamwork

Conflict resolution

Education

High school diploma

Associates degree

Tools

POS systems

Outlook

MS Excel

Job description

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We’re a family-owned company with a 90+ year legacy, that’s consistently recognized as a Glassdoor “Best Places to Work.” GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfoliohere .

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

As a Guest Ambassador, you'll create memorable first impressions and deliver exceptional hospitality experiences for every guest who visits our winery. Serving as the primary point of contact for reservations, walk-in visitors, and special events, you'll welcome guests with professionalism, warmth, and enthusiasm while helping curate experiences tailored to their interests and needs.

In this highly interactive role, you'll manage guest reservations, coordinate seating, support special requests, provide winery and local area information, and help create seamless experiences from arrival through departure. You'll collaborate closely with hospitality and retail teams to ensure guest needs are anticipated and exceeded while maintaining smooth daily operations.

You'll also support retail and tasting room activities by assisting with merchandise and wine displays, maintaining guest-facing spaces, processing transactions, and ensuring the property is welcoming and well-prepared. This dynamic position is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in creating exceptional guest experiences while contributing to a collaborative and team-oriented culture.

Why Rombauer?

Founded in 1980 by Koerner and Joan Rombauer, Rombauer Vineyards has been producing acclaimed wines from Napa Valley, Sonoma County, the Sierra Foothills, and the Santa Lucia Highlands ever since. Our winery is known for its high-quality wines, exceptional vineyard sites, family-style hospitality, and commitment to sharing the Joy of Wine with the world.

What You'll Need

• High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
• Required to be at least 21 years of age or older.
• Required to work holidays, evenings and weekend’s (Saturday and Sunday) at various hours. Work schedule subject to change based on needs of the business.
• Experience in a team-oriented environment.
• Skilled in conflict resolution.
• Lift and move up to 45 lbs.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
• Experience in wine industry.
• Experience in Point of Sale (Commerce 7 and Tock) systems.
• Skilled in the use of MS Outlook and MS Excel at a basic level. Excellent communication, customer service and organizational skills, especially attention to detail. Experience writing routine reports and correspondence.

To view the full job description, please click here.

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• We offer a broad salary range to allow for long-term growth. Actual compensation paid within the range will be determined by multiple factors, including, but not limited to, education, experience, knowledge, skills and abilities, internal equity, and alignment with market data. Although we estimate the successful candidate hired into this role will be placed between the entry point and middle of the range, the decision will be made on a case-by-case basis related to these factors. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.