Guest Ambassador

Oversee; Santa Rosa Beach (FL); On-site; USD 33,750 - 41,250; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

A vacation rental management company in Santa Rosa Beach is seeking a Guest Ambassador to provide excellent customer service and create exceptional experiences for guests. Responsibilities include managing reservations and addressing guest needs. Candidates should have a high school diploma and at least 2 years of hospitality experience. This full-time entry-level position offers a salary of $37,500 and a variety of benefits, including health care and paid time off.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in hospitality or customer service.
• Excellent communication and customer service skills.
• Strong multitasking and organizational skills.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Create exceptional experiences for guests by providing excellent customer service.
• Manage guest reservations, including booking, check-in, and check-out procedures.
• Coordinate with cleaning and maintenance teams to ensure properties are always clean and well-maintained.
• Address guest concerns and resolve issues in a timely and professional manner.
• Respond promptly to guest inquiries and provide accurate information about local attractions and amenities.
• Assist with marketing efforts to promote properties and services.

Job description

Oversee is an award‑winning vacation rental management company along the Emerald Coast, looking for a Guest Ambassador to join their Grayton Office. As a Guest Ambassador, you will be the face of the company and work closely with guests to create exceptional experiences. You will quote, book, and follow up with guests. You will be responsible for ensuring that each guest feels welcome and taken care of during their stay. Oversee is a team of professionals who are committed to providing exceptional service to guests and homeowners alike. With a focus on honesty, consistency, and commitment, Oversee has become one of the most trusted vacation rental management companies in the area.

Entry level – $37,500

Responsibilities

• Create exceptional experiences for guests by providing excellent customer service
• Manage guest reservations, including booking, check‑in, and check‑out procedures
• Coordinate with cleaning and maintenance teams to ensure properties are always clean and well‑maintained
• Address guest concerns and resolve issues in a timely and professional manner
• Respond promptly to guest inquiries and provide accurate information about local attractions and amenities
• Assist with marketing efforts to promote Oversee's properties and services

Requirements

• High school diploma or equivalent
• At least 2 years of experience in hospitality or customer service
• Excellent communication and customer service skills
• Strong multitasking and organizational skills
• Ability to work a flexible schedule, including weekends and holidays

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting