Guest Advocate: On-Demand Customer Service Pro

Target; Boardman Township (OH); On-site; USD 21,000 - 31,000; Part time

Job summary

Target is seeking an On‑Demand Team Member to join the Guest Advocate team. You will help guests, answer questions, and provide a welcoming store experience with flexible shifts and a focus on rapid, accurate service.

The role emphasizes guest engagement, loyalty programs, and knowledge of store services, with a schedule that varies and includes potential nights, weekends, and holidays.

Qualifications

• You enjoy interacting and helping others across guest interactions.
• Thrives in a fast-paced, physically demanding role requiring teamwork.
• Willing to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.

Job description

Target is seeking an On‑Demand Team Member to join the Guest Advocate team. You will help guests, answer questions, and provide a welcoming store experience with flexible shifts and a focus on rapid, accurate service.

The role emphasizes guest engagement, loyalty programs, and knowledge of store services, with a schedule that varies and includes potential nights, weekends, and holidays.