Guest Advocate 3pm-11pm Monday thru Friday

The Spring Shelter, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Job summary

The Spring Shelter, Inc. is seeking an experienced Guest Advocate for the Monday-Friday, 3pm - 11pm shift. The role provides advocacy and case management for survivors of domestic violence, sexual assault, stalking, and human trafficking within the shelter program.

You will assist with daily shelter operations, intake, and guest care, supporting staff and volunteers to maintain a safe, welcoming environment. Strong trauma-informed crisis intervention and documentation are essential.

Qualifications

• High School Diploma or equivalent.
• Associate or Bachelor's degree in social work, counseling, psychology or related field preferred.
• One year experience in social services preferred.

Responsibilities

• Manage caseload of participants and families, identifying goals and coordinating access to services.
• Answer crisis line calls and provide crisis intervention information and safety planning.
• Assist with daily shelter operations and upkeep to ensure a safe, welcoming environment.
• Deliver trauma-informed crisis intervention and connect guests to resources as needed.
• Document and chart information per policy and procedure.
• Advocate with community resources to improve access and continuity of services.

Skills

Crisis intervention

Case management

Communication

Tech proficiency

Confidentiality

Education

High School Diploma or equivalent

Associates or Bachelors degree in related field

Tools

Microsoft Office

Job description

The Spring is seeking an experienced Guest Advocate to join our team for the Monday-Friday, 3pm - 11pm shift. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse. The Guest Advocate is responsible for carrying assigned caseload and assisting victim/survivors of domestic and sexual violence, human trafficking and stalking within the shelter program through advocacy, case management services, providing referrals and resources specific to guests. Assist with the daily operations of the shelter, including intake and care of guests, ensuring smooth execution of routine responsibilities and procedures and supporting staff and volunteers.

DUTIES AND RESPONSIBILITIES

• Manage caseload of participants/and families, partnering with each to identify goals, develop plans, and coordinate access to appropriate services and resources for successful completion of program
• Answer calls on the crisis line and provide crisis intervention information, safety planning and advocacy to caller; complete required intake documentation
• Assist with daily operations and upkeep of the shelter to ensure safe and welcoming environment for guests, volunteers and staff.
• Deliver trauma informed crisis intervention services, offer immediate support, respond promptly to crisis situations, and connect guests to appropriate resources as needed
• Familiarize guests and their children with the shelter and ensure their initial needs are met
• Document/chart all information regarding crisis calls and direct services as required by policy and procedure
• Advocate with community resources to enhance continuity, accessibility, and accountability of services
• Assist in creating a positive cultural environment of personal leadership, communication and teamwork within the shelter and throughout the organization
• Be available for emergencies and respond appropriately

EXPERIENCE

• High School Diploma or equivalent
• Associate or Bachelor's degree in social work, counseling, psychology or related field preferred
• One year experience in social services preferred

QUALIFICATIONS

• Must be able to sign The Spring's Statement of Faith
• Must have valid Oklahoma driver's license
• Ability to work an occasional additional shift as needed

KNOWLEDGE, ABILITIES AND SKILLS

• Willing and able to develop relationships with guests and their children within professional boundaries
• Commitment to maintaining client confidentiality and ethical standards
• Able to successfully handle multiple demands and perform effectively despite changing priorities
• Willing and able to work both independently and as a team member
• Computer experience required. Proficiency with Microsoft Office Suite
• Excellent attention to detail
• Maintain boundaries, both professional and personal

The Spring is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Full time employees receive medical, dental and vision, 401(k), paid time off and holidays.

The Spring is proud to be an equal opportunity employer Male/Female/Disabled/Veteran

Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.