GTM Strategy & Operations (Post-Sales)

Monaco; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Monaco is hiring for a senior RevOps professional focused on post-sales operations. You will partner with launch, FDAE (post-sales), and CX to drive activation, adoption, and retention using data-driven decision making.

You will own end-to-end post-sales GTM operations, identify onboarding bottlenecks, and build playbooks to scale revenue. This role emphasizes autonomy, fast iteration, and impact in a growth-stage environment.

Qualifications

• 2–4 years at a top-tier bank/consulting/PE/VC plus 2+ years in GTM/RevOps/BizOps at an early startup.
• Fluent in SQL and spreadsheets; able to build models from scratch and explain the answer to a sales leader in one sentence.
• Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast.
• Thrive with autonomy in a high-velocity environment where priorities shift weekly.

Responsibilities

• Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on.
• Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage.
• Identify what our top customers have in common and turn it into playbooks the whole team runs.
• Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them.
• Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions.
• Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion.
• Run leadership-level reporting and planning on retention, expansion, and net revenue.
• Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart.

Skills

SQL

Data modeling

GTM / RevOps

Business analytics

Autonomy

Excel

Tools

Excel

Looker

Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era.

We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.

We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.

Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

The Role

You'll own post-sales operations at Monaco and be the strategic partner to our launch operations and FDAE (post-sales) teams. This is a senior RevOps hire with a post-sales focus: you run the operational machinery that gets customers from signature to value, and you use data to tell leadership what's actually driving retention and expansion in a usage-based business and how to implement it.

What You'll Do

• Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on

• Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage

• Identify what our top customers have in common and turn it into playbooks the whole team runs

• Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them

• Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions

• Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion

• Run leadership-level reporting and planning on retention, expansion, and net revenue

• Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart

Who We're Looking For

Must-Haves

• 2 - 4 years at a top-tier investment bank, management consulting, PE, or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup

• Exceptional with data: fluent in SQL and spreadsheets, comfortable building models from scratch, and able to explain the answer to a sales leader in one sentence

• Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast

• Thrive with autonomy in a high-velocity environment where priorities shift weekly

Strong Pluses

• You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals

• Experience growing revenue in a usage-based or hybrid pricing model

• Experience at a B2B early stage startup

• Track record of turning standout customer outcomes into a repeatable playbook