Forward-Deployed Account Executive (Post-Sales)

Monaco; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A pioneering tech company in California seeks a Founding Account Manager to lead post-sales customer relationships and revenue growth. The ideal candidate will possess strong sales experience and the ability to communicate effectively with key stakeholders. In this pivotal role, you'll also provide customer feedback to enhance product development and build strategic processes from the ground up. This is an opportunity to shape customer success in a high-growth startup environment.

Qualifications

• Prior experience as an Account Executive or in a quota-carrying sales role.
• Strong communication and ability to build trust with stakeholders.
• Comfortable with data, SQL, and consultative solutions.

Responsibilities

• Own the full post-sales customer relationship from onboarding through renewal.
• Drive revenue retention by identifying and closing upsell opportunities.
• Partner with Implementation and Sales for seamless transitions.

Skills

Sales experience

Data analysis

Communication

Relationship building

Tools

CRM tools

Revenue operations tools

Job description

Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.

About the role

We are looking for a Founding Account Manager to own the post-sales customer relationship and drive expansion across our book of business. This is a high-ownership role at the intersection of sales, customer success, and product—where you’ll shape how Monaco grows its customers from day one.

What you’ll do:

• Own the full post-sales customer relationship from onboarding through renewal and expansion

• Drive net revenue retention by identifying and closing upsell opportunities

• Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value

• Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering

• Build post-sales playbooks, health scoring, and account planning processes from the ground up

• Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers

• Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) and enable teams on outbound success

What we’re looking for:

• Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product

• Alternatively: technically strong and comfortable with data, SQL, and hacking together solutions with a consultative background

• Relentless work ethic and an extremely high bar for quality

• Strong communication and ability to build trust with founders, CROs, and revenue leaders

• Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools

• Prior experience at a high-growth B2B SaaS startup

• Network within the startup and venture ecosystem