GTM Operations Specialist — Revenue & CPQ Champion

NAVEX; Charlotte (NC); Hybrid; USD 39,000 - 56,000; Full time

Benefits offered by this job

Meaningful purpose

High-performance environment

Candid, supportive culture

Growth that matters

Rewards for results

Job summary

NAVEX is seeking a detail-oriented GTM Operations Specialist to join our Center of Excellence in a hybrid role. You will oversee quotes, renewals, credits, change orders, and escalations, partnering with Sales and Customer Experience to ensure accurate revenue operations workflows.

In this role, you’ll drive process improvements, support CPQ configurations, and help migrations during mergers or acquisitions, while delivering timely updates to stakeholders and maintaining a high standard of

Qualifications

• 2+ years in account management, revenue operations, sales operations, or a similar operational role.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Clear, professional written and verbal communication skills.
• Proven ability to collaborate cross-functionally and navigate ambiguity with confidence and adaptability.
• Excellent organizational and time management skills, with the ability to meet deadlines and drive tasks to completion.
• Strong analytical thinking and problem-solving capabilities.
• Experience with Salesforce preferred; Salesforce CPQ experience is a plus.

Responsibilities

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments with accuracy and efficiency.
• Process customer credits, usage overages, and product decommissions while ensuring proper documentation and compliance with internal procedures.
• Support operational integration initiatives related to mergers, acquisitions, and customer migrations.
• Provide guidance and support for CPQ processes, configurations, troubleshooting, and issue resolution.
• Manage internal escalations from intake through resolution, while delivering clear and timely updates to stakeholders.
• Identify operational friction points and contribute to the standardization, documentation, and continuous improvement of best practices.

Skills

Detail oriented

Communication

Cross-functional collaboration

Time management

Analytical thinking

Tools

Salesforce CPQ

Salesforce

Job description

NAVEX is seeking a detail-oriented GTM Operations Specialist to join our Center of Excellence in a hybrid role. You will oversee quotes, renewals, credits, change orders, and escalations, partnering with Sales and Customer Experience to ensure accurate revenue operations workflows.

In this role, you’ll drive process improvements, support CPQ configurations, and help migrations during mergers or acquisitions, while delivering timely updates to stakeholders and maintaining a high standard of