GTM Engineer - CX

claylabs; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

claylabs in New York is seeking a professional to enhance post-sale workflows through automation. The ideal candidate will work with GTM Engineering and Product Support to turn customer data into actionable insights, focusing on reducing churn and identifying opportunities.

Responsibilities include building automations, translating business needs into requirements, and designing systems for better execution across the funnel. Candidates should have experience in RevOps or GTM Engineering with a strong technical background.

Qualifications

• 6–10 years in RevOps, GTM Engineering or similar field.
• 3+ years in RevOps/Sales Ops or GTM Engineering.
• Experience with Salesforce and CS tools.
• Problem-solve using Python, JavaScript, SQL or TypeScript.
• Experience in building AI-powered tools and automations.

Responsibilities

• Build post-sale workflow automations for customer outreach.
• Translate business needs into automation requirements.
• Design systems that enhance data quality and execution.
• Measure the performance and impact of built tools.
• Act as a thought partner for AI-native GTM systems.

Skills

RevOps

GTM Engineering

Python

JavaScript

SQL

TypeScript

AI Tools

Salesforce

Gainsight

Data Warehousing

Job description

We're looking for someone to focus on elevating our post‑sale workflows by building automations that help prevent churn and identify expansion opportunities. You’ll sit at the intersection of GTM Engineering and the CX organization, partnering closely with Product Support and Growth Strategy to turn customer data into proactive, measurable action. Candidates with a strong understanding of the CX org motion—how GSMs, CSMs, and support teams operate and what data they need—will excel. You will operate with high agency while grounding yourself in the needs of your stakeholders.

What You’ll Do

• Build and own post‑sale workflow automations such as health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers.
• Partner closely with Growth Strategy and Product Support to translate business needs into automation requirements and iterate based on feedback.
• Build tooling that surfaces the right customer context for GSMs at the right moment—before QBRs, during renewals, and ahead of expansion conversations.
• Push the limits of Clay and extend our platform into new use cases, feed our product team with innovative ideas, dogfood new features, and act as a practitioner evangelist of Clay infrastructure and GTM Engineering.
• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks.
• Own projects end‑to‑end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design.
• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack.
• Measure performance, adoption, and business impact of what you build, then improve it over time.
• Act as an internal thought partner on the future of AI‑native GTM systems.

What You’ll Bring

• At least 6–10 years working in a combination of RevOps, GTM Engineering or other similar applied technical discipline.
• At least 3 years in RevOps/Sales Ops or GTM Engineering or equivalent.
• Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems, including hands‑on experience with CS tooling such as Gainsight, Vitally, or ChurnZero.
• Proven ability to build and problem‑solve with methods incorporating Python, JavaScript, SQL, or TypeScript.
• Track record of deploying and building AI‑powered internal tools, automations, or agentic workflows.
• Experience using data warehouses, BI tools, or event‑driven systems.
• Executive presence – you communicate concisely and confidently even about technical topics with non‑technical people while simultaneously communicating business requirements to technical audiences.
• Proven ability to operate effectively in ambiguous and fluid hypergrowth environments – you not only embrace change but drive it.
• Experience building in Clay as a primary workflow or enrichment layer is not required but is highly preferred. Successful candidates with no experience in Clay will show increasing proficiency throughout the interview process.
• Bonus points for experience in analytics engineering, data science and/or programming languages.