CX Architect

Clay; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a senior Operations and GTM leader to maximize value across the customer journey and own the day-to-day GTM operations in a hypergrowth AI/SaaS environment.

You will partner with GTM Finance and Engineering to scale Clay, implement new playbooks, and push for innovative use cases while maintaining executive-level communication and a strong customer focus.

Qualifications

• 8+ years in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company.
• Experience owning a P&L, quota, retention, implementation, pipeline or other business outcomes.
• Proven ability to design and execute GTM strategies with measurable impact.
• Strong quantitative modeling skills and ability to analyze funnel and cohort performance.
• Executive presence and clear, data-driven communication.

Responsibilities

• Maximize value creation across the customer journey by identifying inefficiencies in the expansion path.
• Own day-to-day GTM operations to scale efficiency and uncover new use cases for Clay.
• Io.nnovate with empathy within post-sales to address problems and anticipate future needs.
• Lead implementation and change management for GTM initiatives, design playbooks, and contribute to forecasts.
• Collaborate with GTM Finance on planning, incentives, and capacity modeling.
• Partner with GTM Engineering and GTM Ops to extend Clay into new scenarios and gather product feedback.

Skills

GTM strategies

funnel performance

cohort performance

quantitative modeling

P&L ownership

business strategy

operations

revenue operations

analysis

implementation

Job description

Overview

• Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. You’ll think and act like a P&L owner evolving every put and take in our GTM system.
• Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay.
• Innovate with empathy: Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches.
• Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm.
• Partner with GTM Finance on planning and incentives: operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM.
• Partner with GTM Engineering and GTM Ops: to push Clay's product into new use cases, propose extensions, and contribute to our practitioner‑led product feedback loop.

Requirements

• 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company
• At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally
• You’ve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again
• Exceptional quantitative modeling skills with experience understanding funnel and cohort performance
• Executive (but still grounded) presence: you communicate clearly, challenge assumptions in the room, and are comfortable saying "I don't know yet!"
• An informed perspective on AI and real examples of how you've put it to work in your workflows or team processes
• You’re excited to spend time speaking with our customers and community to bring Clay's best practices to market.

Hard Skills

• business strategy
• operations
• analysis
• revenue operations
• P&L ownership
• quantitative modeling
• GTM strategies
• funnel performance
• cohort performance
• implementation

Soft Skills

• communication
• leadership
• problem-solving
• empathy
• collaboration
• executive presence
• adaptability
• customer engagement
• critical thinking
• innovation