GSOC Training Architect - Onboarding & Proficiency

Crisis24; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Crisis24 in Tempe, AZ seeks a GSOC Training Coordinator to develop, coordinate, deliver, and continually improve onboarding and proficiency programs for a 24/7 Global Security Operations Center.

The role collaborates with GSOC management, team leads, analysts, operators, and client stakeholders to translate complex workflows into practical training, assess gaps, and adapt to operational changes ensuring teams operate confidently and independently.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience may be considered.
• 3+ years of relevant GSOC/SOC operations, training, or security experience preferred.
• Experience in adult learning, onboarding, or competency-based training with practical exercises or scenarios.
• Strong facilitation, presentation, and written communication skills; ability to translate complex workflows into practical instruction.
• Proficiency with Microsoft Office and creation of training materials, documents, reports, and trackers.

Responsibilities

• Develop, coordinate, and deliver onboarding and role-specific training for GSOC personnel, using classroom, hands-on, and scenario-based methods.
• Create and maintain training plans, objectives, proficiency requirements, assessments, and supporting materials.
• Track training progression, identify gaps, and coordinate with leadership to ensure readiness for new responsibilities.
• Evaluate training effectiveness and propose adjustments to improve proficiency and performance.
• Coordinate refresher, remedial, and cross-training based on operational needs and findings.
• Maintain accurate training records and ensure materials stay current and aligned with procedures.

Skills

Facilitation

Presentation

Coaching

Written communication

Organizational skills

Program management

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

PowerPoint

Excel

Job description

Crisis24 in Tempe, AZ seeks a GSOC Training Coordinator to develop, coordinate, deliver, and continually improve onboarding and proficiency programs for a 24/7 Global Security Operations Center.

The role collaborates with GSOC management, team leads, analysts, operators, and client stakeholders to translate complex workflows into practical training, assess gaps, and adapt to operational changes ensuring teams operate confidently and independently.