GSOC Supervisor (Global Security Operations Center)

DSI Security Services; Bethlehem (Northampton County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Job summary

DSI Security Services in Bethlehem, PA, seeks a GSOC Supervisor to oversee the Global Security Operations Center operations. This role is not a traditional security officer position and emphasizes leadership, incident coordination, and clear communication in a fast-paced environment.

Responsibilities include training GSOC Operators, coordinating responses to incidents affecting clients and assets, and maintaining rigorous logs and situational awareness across multiple systems.

Qualifications

• Direct, hands-on SOC or GSOC experience required.
• Supervisory or team-lead experience preferred.
• Experience with security dispatch and CCTV monitoring required.
• Proficiency with Microsoft Office (Teams, Word, Excel).
• Ability to communicate clearly with client personnel and vendors.

Responsibilities

• Oversee daily GSOC activities and incident coordination.
• Train and guide GSOC Operators; ensure consistent performance across shifts.
• Support staffing coverage and supervise contingent GSOC Operators.
• Monitor client locations and events; assess incidents and coordinate responses.
• Maintain and review incident reports, logs, and communications.

Skills

GSOC experience

Leadership

Communication

Dispatch experience

Microsoft Office

Education

High school diploma or equivalent

Tools

CCURE 9000

VICTOR CCTV

AlertMedia

Job description

GSOC Supervisor (Global Security Operations Center)

Location: Bethlehem, PA
Pay Rate: $25.00 per hour

This is NOT a traditional Security Officer position.

We are seeking candidates with direct SOC/GSOC experience in:

• CCTV and surveillance monitoring
• Access control systems
• Alarm monitoring and incident response
• Dispatch and security communications

Previous hands-on SOC/GSOC experience is required. Supervisory experience is preferred.

Job Summary

DSI is growing—again!

We are currently hiring a GSOC Supervisor in Bethlehem, PA. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees.

The GSOC Supervisor is responsible for overseeing daily Global Security Operations Center activities, supporting and training GSOC Operators, monitoring global security systems, assessing critical information, and coordinating responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets.

This position requires strong leadership, situational awareness, attention to detail, sound judgment, and the ability to communicate clearly and professionally in a fast-paced operations center.

• Train contract GSOC Operators on client standard operating procedures, policies, systems, and post requirements.
• Provide daily guidance and support to GSOC Operators and help maintain consistent performance across shifts.
• Support the GSOC Manager with staffing coverage, operational needs, and supervision of contingent GSOC Operators.
• Exercise initiative and independent judgment within established guidelines and procedures.
• Observe, assess, prioritize, and communicate routine and crisis-related situations calmly and efficiently.
• Monitor, collect, assess, and report critical information related to global and regional incidents that may affect client personnel, locations, operations, or assets.
• Maintain situational awareness of client locations and countries where client third-party vendors operate.
• Answer and manage calls received through the client’s security office phone line.
• Coordinate routine dispatch activities and communicate assignments to the appropriate security personnel.
• Review incoming video alarm notifications and respond according to established procedures.
• Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
• Use CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
• Dispatch security personnel, site representatives, management, or emergency services when appropriate.
• Document security events, actions taken, notifications, and outcomes accurately and thoroughly.
• Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity.
• Complete daily shift checklists, pass-down entries, and incident reports as directed.
• Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
• Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
• Protect confidential, sensitive, and proprietary security information.
• Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
• Participate in required training and comply with DSI safety procedures and manuals.
• Perform other duties assigned by management related to security, safety, and GSOC operations.

Qualifications and Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Direct, hands-on SOC or GSOC experience required.
• Previous supervisory or team-lead experience preferred.
• Experience with security dispatch, surveillance monitoring, emergency communications, or control-room operations required.
• Working knowledge of CCURE 9000 and VICTOR CCTV systems preferred.
• Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems.
• Proficiency with Microsoft Office products, including Teams, Word, and Excel.
• Strong critical-thinking and analytical skills.
• Strong attention to detail and situational awareness.
• Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
• Ability to multitask and remain focused for extended periods.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to communicate professionally and effectively with personnel at all levels.
• Ability to prepare accurate, clear, and concise incident reports and operational logs.
• Reliable transportation and a reliable means of communication.
• Must successfully complete all required pre-employment screenings.

Additional Information and Benefits

• Medical Insurance
• Vision Insurance

DSI Security Services is a drug-free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs. DSI does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment opportunity/affirmative action employer. If you need an accommodation during any part of the employment process because of a medical condition or disability, please contact Human Resources.