GSOC Shift Supervisor (Overnight)

Securitas Security Services USA, Inc.; Irving (TX); On-site; USD 43,000 - 53,000; Full time

Job summary

Securitas Security Services USA, Inc. in Irving, TX seeks a GSOC Shift Supervisor for overnight operations in a Data Center security environment.

You will supervise GSOC operators, monitor CCTV and access control, coordinate incident responses, and ensure adherence to security protocols during the 11:00 PM – 7:00 AM shift. Ideal candidates have prior GSOC or SOC leadership experience, strong communication skills, proficiency with MS Office, and the ability to decide decisively under pressure

Qualifications

• High school diploma or GED required.
• Experience in SOC/GSOC, command center, alarm monitoring, or incident response.
• Prior supervisory or leadership experience required.
• Experience monitoring CCTV, access control, or alarm management systems.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and report writing.
• Ability to make sound decisions in high-pressure situations.
• Strong attention to detail and organizational skills.

Responsibilities

• Supervise GSOC operators during overnight shifts.
• Monitor security systems, access control, CCTV, and alarm monitoring apps.
• Coordinate responses to security incidents, emergencies, and operational disruptions.
• Document and escalate incidents per procedures.
• Conduct shift briefings and maintain continuity between shifts.
• Review and verify reports for accuracy and timeliness.
• Serve as primary contact for escalations during assigned hours.
• Support data center security operations and client requirements.
• Assist with investigations and incident analysis.
• Coach and develop GSOC personnel.
• Monitor team performance and provide guidance during critical events.
• Maintain professional, customer-focused interactions with stakeholders.

Skills

Leadership

Communication

Decision making

Attention to detail

Report writing

Education

High school diploma or GED

Tools

MS Office

CCTV systems

Access control

Alarm monitoring

Job description

GSOC Shift Supervisor (Data Center Security)

Location: Irving, TX

Schedule: 11:00 PM - 7:00 AM, Sunday - Thursday

Pay Rate: $24.00/hour

We are seeking an experienced and motivated GSOC Shift Supervisor to oversee overnight operations within a fast-paced Data Center Global Security Operations Center (GSOC) in Irving, TX. This position is responsible for supervising GSOC personnel, monitoring security systems, managing incident response activities, and ensuring adherence to established security protocols. The ideal candidate possesses strong leadership abilities, excellent communication skills, and prior experience in a Security Operations Center, command center, alarm monitoring, or incident response environment.

Key Responsibilities

• Supervise and support GSOC operators during assigned overnight shifts.
• Monitor security systems, access control platforms, CCTV systems, and alarm monitoring applications.
• Coordinate responses to security incidents, emergencies, and operational disruptions.
• Ensure all incidents, alarms, and activities are accurately documented and escalated according to established procedures.
• Conduct shift briefings and maintain continuity between shifts.
• Review and verify reports for accuracy, completeness, and timeliness.
• Serve as the primary point of contact for escalations during assigned hours.
• Support data center security operations and maintain compliance with site and client security requirements.
• Assist with investigations and incident analysis as needed.
• Coach, mentor, and develop GSOC personnel to ensure operational excellence and adherence to standards.
• Monitor team performance and provide real-time guidance during critical events.
• Maintain a professional and customer-focused approach while interacting with internal and external stakeholders.

Minimum Qualifications

• High school diploma or GED required.
• Prior experience in a:
• Security Operations Center (SOC)
• Global Security Operations Center (GSOC)
• Command Center
• Alarm Monitoring Center
• Incident Response Environment
• Prior supervisory or leadership experience required.
• Experience monitoring CCTV, access control, or alarm management systems.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and report writing.
• Ability to make sound decisions in high-pressure situations.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience supporting data center, critical infrastructure, or corporate security operations.
• Knowledge of incident management and escalation procedures.
• Experience with access control, video management, and alarm monitoring platforms.
• Security certifications or related training are a plus.

Physical Requirements

• Ability to sit and work at a workstation for extended periods.
• Ability to view multiple monitors simultaneously.
• Ability to occasionally walk the site as operational needs require.

Why Join Us?

• Stable overnight schedule with weekends off on Friday and Saturday nights.
• Opportunity to lead a team in a critical infrastructure environment.
• Professional growth and advancement opportunities.

Security Guard / Securitas Security/ Longview, Texas / TXDPS License #B01835

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].