GSOC Overnight Operations Manager

Securitas Security Services USA, Inc.; Austin (TX); On-site; USD 75,000 - 81,000; Full time

Job summary

Securitas Security Services USA, Inc. seeks a GSOC Operations Manager to lead a 24/7 global security operations center spanning AMER/EMEA. You will direct a high‑performing team, shape strategy, and own day‑to‑day performance, ensuring incident readiness and continuous improvement.

You’ll collaborate with senior client stakeholders, translate data into action, and drive together with cross‑functional partners to meet service levels and protect people and assets.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• CPR/AED/First Aid certification preferred.
• Military, law enforcement, or corporate security experience preferred.

Responsibilities

• Lead and develop a high‑performing team across AMER/EMEA.
• Own staffing, scheduling, and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding, training, and professional development.
• Conduct performance evaluations with clear development plans.
• Serve as primary escalation point for critical incidents.
• Maintain operational presence during high‑impact events.
• Deliver regular reports to leadership and clients.
• Oversee SOPs and continuous improvement.
• Support recruitment and onboarding of top talent.

Skills

Leadership

Client relationships

Executive reporting

Strategic thinking

Problem solving

Time management

MS Office proficiency

Decision making under pressure

Education

High School Diploma

Bachelor's degree preferred

CPR/AED/First Aid certification preferred

Military/Law enforcement/corporate security experience preferred

Tools

MS Office

Security platforms

Job description

Job Title: GSOC Operations Manager
Location: Austin, TX
Shift: Friday-Monday (Overnights) Fri/Mon: 10pm-6am; Sat/Sun: 6pm-6am
Salary: $75,000-$81,000
Department: Global Security Operations Center (GSOC)

Lead a High‑Impact Global Security Operations Center

As our GSOC Operations Manager, you will be the driving force behind a 24/7 global security operation that protects people, assets, and reputation across the AMER/EMEA regions. You’ll lead a high‑performing team, shape strategy, and own the day‑to‑day performance of a mission‑critical Global Security Operations Center.

This is a hands‑on leadership role where your decisions matter in real time. You’ll work closely with senior client stakeholders and internal leaders, turning data, incidents, and trends into clear actions and continuous improvement.

What You’ll Do

Lead and develop a high‑performing team

• Provide direct leadership, coaching, and development for GSOC personnel across AMER/EMEA.
• Build a culture of accountability, collaboration, and continuous improvement.
• Own staffing, scheduling, and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding, training, and professional development to build a skilled, resilient team.
• Conduct performance evaluations, coaching, and corrective actions with clear development plans.

Own critical incident management

• Serve as the primary escalation point for critical incidents and operational challenges.
• Maintain a strong operational presence during high‑impact or time‑sensitive events.
• Ensure timely, accurate, and professional incident notifications and communications.
• Oversee thorough documentation and reporting in line with compliance and regulatory standards.

Be the face of the GSOC to our clients

• Build and maintain strong, strategic relationships with client stakeholders and local branch leadership.
• Ensure alignment with client expectations, SLAs, and service delivery standards.
• Promote a customer‑centric service model and high‑quality interactions at every touchpoint.
• Deliver regular and ad hoc reports to leadership and clients, highlighting trends, risks, and performance.

Drive strategy, standards, and continuous improvement

• Champion the GSOC mission by identifying opportunities to expand capabilities and enhance services.
• Oversee the development, implementation, and continuous improvement of Standard Operating Procedures (SOPs) and best practices.
• Manage reporting functions (bi‑weekly, monthly, quarterly) including incident volume, alarm activity, and response performance.
• Ensure accuracy and integrity of operational data, including headcount tracking and system inputs (e.g., IA/OFSS).
• Identify operational risks and implement mitigation strategies to ensure business continuity and reliability.

Run world‑class GSOC operations

• Oversee daily operations including alarm monitoring, access control, incident response, and communication workflows.
• Monitor system performance and coordinate resolution of technical or operational issues.
• Maintain accountability for GSOC administrative functions, including documentation, inventory control, and facility organization.
• Collaborate with cross‑functional teams and global security partners to ensure consistent service delivery across regions.
• Support investigations by coordinating resources, reviewing data, and ensuring timely follow‑up and reporting.
• Participate in on‑call rotations and provide leadership coverage as required.
• Support recruitment efforts, including interviewing and selecting top talent.

What You Bring

• Strong leadership and people‑management skills, with a track record of motivating and developing teams at all levels.
• Proven ability to build and maintain effective client and stakeholder relationships.
• Excellent verbal and written communication skills, including experience with executive‑level reporting.
• Strategic thinker with strong problem‑solving skills and a continuous‑improvement mindset.
• High attention to detail and the ability to manage complex, multi‑faceted operations in a fast‑paced environment.
• Strong organizational and time‑management skills.
• Proficiency in Microsoft Office and security operations platforms.
• Ability to manage conflict, lead through change, and make sound decisions under pressure.

Education & Experience

• High School Diploma required.
• Bachelor’s degree preferred.
• CPR/AED/First Aid certification preferred.
• Military, law enforcement, or corporate security experience preferred.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to bend, sit, lift, walk, climb stairs, and drive as needed.
• Must be able to lift up to 35 pounds at times.

Why This Role Matters

This is not a back‑office role. As GSOC Operations Manager, you are at the center of how we protect our people and our clients every day. You’ll have the platform to shape how a global GSOC operates, influence key stakeholders, and grow a team that delivers real‑world impact.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, protected veteran status, or any other legally protected characteristic.

GSOC Operations Manager / Securitas Security / AUSTIN TX / TXDPS License # B03944

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].