GSOC Manager

Securitas Security Services USA, Inc.; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. in San Jose, CA seeks a strategic GSOC leader to oversee 24/7 operations, develop staffing, and drive performance across a team of GSOC Supervisors and Analysts.

You will manage payroll, performance reviews, incident command during crises, and collaborate with HR, Legal, and facilities to align security with enterprise risk management. This role emphasizes operational excellence, data-driven decisions, and delivering world-class security to protect people

Qualifications

• 5+ years in corporate security or related fields with 3+ years leading 24/7 GSOC teams
• Experience managing frontline supervisors and workforce planning
• Experience with performance metrics and UBOT targets below 0.5%
• Bachelor’s degree or equivalent operational experience

Responsibilities

• Provide operational leadership to a 24/7 GSOC team including coaching and mentorship
• Lead recruiting, onboarding, training and performance management
• Develop staffing models and shift schedules balancing coverage and budget
• Oversee payroll, timekeeping, attendance, and workforce compliance
• Drive KPI performance and maintain UBOT targets
• Ensure SOPs and incident playbooks are followed
• Act as incident commander during critical security events
• Lead post-incident reviews and continuous improvement

Skills

People leadership

GSOC management

Incident command

Security technology familiarity

Workforce analytics

Communication skills

Education

Bachelor’s degree in security management or related field

Equivalent operational experience

Tools

ServiceNow

Everbridge

CEM software

Job description

Key Responsibilities; 1. Watch-Floor Operations & People Leadership

• Provide operational leadership, coaching, and mentorship to a shift-based team of GSOC Supervisors, Security Operations Specialists, and Threat Intelligence Analysts operating 24/7/365.
• Lead all aspects of people management, including recruiting, onboarding, training, employee engagement, performance management, corrective actions, career development, and succession planning.
• Develop and manage staffing models and shift schedules to ensure appropriate coverage while balancing business needs, employee well-being, and budget requirements.
• Oversee payroll administration, timekeeping accuracy, attendance management, and workforce compliance for all GSOC personnel.
• Drive accountability through regular performance reviews, one-on-one coaching sessions, and measurable development plans aligned with organizational objectives.
• Monitor and improve operational KPIs, service levels, quality metrics, and workforce productivity while maintaining Unbilled Over Time (UBOT) at or below 0.5% through disciplined workforce management and operational oversight.
• Ensure adherence to Standard Operating Procedures (SOPs), escalation playbooks, and quality standards to deliver consistent, world-class security operations.
• Foster a high-performance culture rooted in accountability, continuous improvement, operational excellence, and exceptional customer service.

Incident Command & Crisis Management;

• Act as a senior escalation point and incident commander during critical physical security events, life-safety emergencies, natural disasters, and geopolitical crises.
• Direct the intake, assessment, and dispatch protocols for physical breaches, medical emergencies, facility infrastructure failures, and workplace violence threats.
• Oversee the rapid deployment of mass notifications, executive flash reports, and localized situational awareness briefings during active crises.
• Lead post-incident debriefs and ensure timely documentation, corrective actions, and continuous improvement initiatives following significant events.

Security Technology & System Governance;

• Manage, optimize, and oversee the integration of core physical security platforms, including Access Control Systems (PACS), Video Management Systems (VMS), Visitor Management, and Critical Event Management (CEM) tools (e.g., ServiceNow, Everbridge, Ontic).
• Drive continuous innovation by evaluating and implementing AI-driven monitoring tools, data visualization dashboards, automated workflows, and operational reporting to improve efficiency and decision-making.

Threat Intelligence & Cross-Functional Partnerships;

• Oversee open-source and subscription-based threat intelligence operations to proactively identify regional risks affecting company facilities, supply chains, and traveling personnel.
• Build strong partnerships with Human Resources, Legal, Global Real Estate & Facilities, Travel Risk, Executive Protection, and other business stakeholders to align security operations with enterprise risk management and business continuity objectives.
• Conduct post-incident After-Action Reviews (AARs) to identify operational gaps, refine response playbooks, and present recommendations to senior leadership.
• Utilize operational data and workforce analytics to identify trends, improve resource allocation, and enhance overall GSOC performance.

Qualifications & Skills;

• Experience: 5+ years of progressive experience in corporate security, military, intelligence, law enforcement, or emergency management, with at least 3 years managing a 24/7 GSOC, fusion center, or enterprise command center.
• Demonstrated experience managing frontline supervisors and large operational teams, including workforce planning, scheduling, payroll administration, employee engagement, coaching, and performance management.
• Proven success managing operational metrics, service level agreements (SLAs), workforce productivity, quality assurance programs, and maintaining stringent operational efficiency targets such as UBOT below 0.5%.
• Technical Mastery: Deep familiarity with physical security architecture (CCTV, IP access control, intrusion detection) and modern CEM/incident management software suites.
• Operational Acumen: Proven ability to maintain composure, make high-stakes decisions, and lead multi-disciplinary teams during complex incidents.
• Communication & Influence: Exceptional written and verbal communication skills with the ability to translate complex threat information into concise executive-level briefings.
• Education: Bachelor’s degree in security management, Criminal Justice, Emergency Management, International Relations, Business Management, or a related field (or equivalent operational experience).

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
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“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.