GSOC Operator

Securitas Security Services USA, Inc.; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. in Houston, TX seeks a highly motivated GSOC Operator to monitor CCTV, alarms, and security systems in real time. You will communicate via phone and radio, document incidents, and maintain situational awareness across multiple systems in a fast-paced GSOC environment.

The ideal candidate has 4+ years in security or related fields, strong computer skills, and experience with surveillance software. Military experience may qualify for higher starting pay.

Qualifications

• Minimum 4+ years in Security, Law Enforcement, or Corrections.
• Strong computer proficiency and ability to learn new systems quickly.
• Experience with surveillance cameras and monitoring software preferred.

Responsibilities

• Monitor security systems, including CCTV cameras and alarm systems, in real time
• Identify, assess, and respond to security incidents and elevate as necessary
• Communicate clearly via phone and radio with internal teams and external partners
• Document and report incidents with accuracy and attention to detail
• Maintain situational awareness across multiple systems
• Follow established protocols, procedures, and emergency response guidelines
• Provide timely updates and reports to supervisors and stakeholders
• Support overall GSOC operations with professionalism and urgency

Skills

Multitasking

Written & verbal communication

Situational awareness

Attention to detail

Under pressure

Tools

Surveillance software

CCTV systems

Job description

Global Security Operations Center (GSOC) Operator

Location: Houston, TX

Pay: $20+ DOE / $22+ (Military Experience)

We are seeking a highly motivated and detail-oriented GSOC Operator to join our team in Houston, TX. This role requires an individual who can effectively manage multiple tasks in a fast-paced Global Security Operations Center (GSOC) environment while maintaining a high level of accuracy and professionalism.

The ideal candidate is computer-savvy, experienced in security operations, and capable of communicating clearly via phone and radio while monitoring and reporting security-related activities.

Key Responsibilities

• Monitor security systems, including CCTV cameras and alarm systems, in real time
• Identify, assess, and respond to security incidents and elevate as necessary
• Communicate clearly and effectively via phone and radio with internal teams and external partners
• Document and report incidents with accuracy and attention to detail
• Maintain situational awareness across multiple systems simultaneously
• Follow established protocols, procedures, and emergency response guidelines
• Provide timely updates and reports to supervisors and stakeholders
• Support overall GSOC operations with a high level of professionalism and urgency

Qualifications & Requirements

• Experience:
  • Minimum 4+ years of experience in Security, Law Enforcement, or Corrections (preferred)
• Technical Skills:
  • Strong computer proficiency and ability to learn new systems quickly
  • Experience using surveillance cameras and monitoring software preferred
• Core Competencies:
  • Ability to multitask and perform under pressure in a high-expectation environment
  • Strong written and verbal communication skills
  • Ability to speak on the phone and radio while accurately documenting information
  • Critical thinking and decision-making abilities
  • High level of attention to detail and situational awareness

Work Environment

• Fast-paced GSOC setting requiring constant monitoring and communication
• High-performance expectations with multiple simultaneous responsibilities
• Collaborative team environment focused on safety and security

Preferred Qualifications

• Military experience (eligible for higher starting pay)
• Prior GSOC or security operations center experience
• Experience with incident reporting systems and dispatch tools

Compensation & Benefits

• Competitive hourly pay starting at $20+ DOE
• $22+ for candidates with military experience
• Opportunity to work in a professional, high-impact security environment

Security Guard / Securitas Security/ North Houston / TXDPS License # B00100

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.