GSOC Operator - Level II

Allied Universal; Costa Mesa (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits package

Perks Program

Job summary

Allied Universal in Costa Mesa, CA seeks a Securiry GSOC Operator - Level II for a government site. The role handles dispatch, monitoring, and incident response across a technology‑focused location, requiring strong attention to detail and customer service.

You will coordinate communications, document incidents, and support timely responses while maintaining logs and shift reports. A background in security and the ability to work a structured schedule are essential.

Qualifications

• Provide customer service following site-specific policies and emergency procedures.
• Receive, prioritize, document, and dispatch routine and emergency calls to appropriate personnel.
• Monitor alarms, cameras, and access activity; maintain dispatch logs and incident records.
• Respond calmly to incidents and escalate information per procedures.
• Coordinate communications with onsite personnel and external responders as required.

Responsibilities

• Provide customer service to clients, visitors, and personnel by following security procedures.
• Receive, prioritize, document, and dispatch routine and emergency calls for service.
• Monitor communications systems, alarms, cameras, and access activity; maintain logs.
• Respond to incidents in a calm, problem‑solving manner and escalate as needed.
• Coordinate with onsite staff and external responders to support operations.

Skills

Customer service

Communication

Computer literacy

Education

High School Diploma or equivalent

Tools

Guard card/License

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Securiry GSOC Operator - Level II - Government Site in Costa Mesa, CA, you will serve and safeguard clients in a range of industries. As a Dispatch Officer, you will coordinate communications, monitor activity, document incidents, and support timely responses across the location. Your attention to detail, professionalism, and customer service skills will help maintain a secure environment and help deter security-related incidents. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $29.00 / Hour

Job Schedule:

DayTimeWed01:00 PM - 09:30 PMFri09:00 PM - 05:30 AMSat09:00 PM - 05:30 AMSun09:00 PM - 05:30 AM

What You'll Do:

• Provide customer service to clients, visitors, and personnel by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Receive, prioritize, document, and dispatch routine and emergency calls for service to appropriate personnel and/or responders.
• Monitor communication systems, alarms, cameras, and access activity; maintain accurate dispatch logs, incident records, and shift reports.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating information according to site-specific procedures.
• Coordinate communications with onsite personnel and external responders as directed, helping to support orderly operations at a technology-focused location.

Minimum Requirements:

• Have at least 2 years of law enforcement, military police, or corrections experience.
• Have at least 2 years of security-related experience.
• Type at a minimum of 40 words per minute.
• A guard card or license is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.