GSOC Operator

Securitas Global Clients America; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Securitas Global Clients America in Houston, TX is seeking a vigilant GSOC Operator to monitor security systems in real time and coordinate incident responses. The role requires strong multitasking and clear communication under pressure in a fast-paced GSOC environment.

You will communicate clearly via phone and radio, document events accurately, and maintain situational awareness across multiple platforms to support protective operations and timely decision-making.

Qualifications

• Minimum 4+ years of experience in Security, Law Enforcement, or Corrections.
• Experience with surveillance cameras and monitoring software preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor security systems in real time.
• Identify, assess, and respond to security incidents.
• Communicate via phone and radio with teams and partners.
• Document and report incidents with accuracy.
• Maintain situational awareness across multiple systems.
• Follow established protocols and emergency guidelines.
• Provide updates to supervisors and stakeholders.
• Support GSOC operations with professionalism and urgency.

Skills

Strong communication

Multitasking

Attention to detail

Computer proficiency

Tools

Surveillance cameras

Monitoring software

Incident reporting systems

Job description

Job Description

Global Security Operations Center (GSOC) Operator

Location: Houston, TX

Pay: $20+ DOE / $22+ (Military Experience)

Schedule

Position Overview

We are seeking a highly motivated and detail-oriented GSOC Operator to join our team in Houston, TX. This role requires an individual who can effectively manage multiple tasks in a fast-paced Global Security Operations Center (GSOC) environment while maintaining a high level of accuracy and professionalism.

The ideal candidate is computer-savvy, experienced in security operations, and capable of communicating clearly via phone and radio while monitoring and reporting security-related activities.

Key Responsibilities

• Monitor security systems, including CCTV cameras and alarm systems, in real time
• Identify, assess, and respond to security incidents and escalate as necessary
• Communicate clearly and effectively via phone and radio with internal teams and external partners
• Document and report incidents with accuracy and attention to detail
• Maintain situational awareness across multiple systems simultaneously
• Follow established protocols, procedures, and emergency response guidelines
• Provide timely updates and reports to supervisors and stakeholders
• Support overall GSOC operations with a high level of professionalism and urgency

Qualifications & Requirements

• Experience:
• Minimum 4+ years of experience in Security, Law Enforcement, or Corrections (preferred)
• Technical Skills:
• Strong computer proficiency and ability to learn new systems quickly
• Experience using surveillance cameras and monitoring software preferred
• Core Competencies:
• Ability to multitask and perform under pressure in a high-expectation environment
• Strong written and verbal communication skills
• Ability to speak on the phone and radio while accurately documenting information
• Critical thinking and decision-making abilities
• High level of attention to detail and situational awareness

Work Environment

• Fast-paced GSOC setting requiring constant monitoring and communication
• High-performance expectations with multiple simultaneous responsibilities
• Collaborative team environment focused on safety and security

Preferred Qualifications

• Military experience (eligible for higher starting pay)
• Prior GSOC or security operations center experience
• Experience with incident reporting systems and dispatch tools

Compensation & Benefits

• Competitive hourly pay starting at $20+ DOE
• $22+ for candidates with military experience
• Opportunity to work in a professional, high-impact security environment

Security Guard / Securitas Security/ North Houston / TXDPS License # B00100

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.