GSOC Associate Watch Officer

Erie Insurance Group; Honolulu (HI); On-site; USD 48,371 - 77,269; Full time

Benefits offered by this job

Health insurance

401(k) with match

Tuition reimbursement

Paid time off

Job summary

Erie Insurance Group operates a 24/7 Global Security Operations Center (GSOC) for the Home Office and designated field offices. The role monitors CCTV and card access systems, responds to alarms, and coordinates with emergency responders to protect personnel and assets.

The Associate Watch Officer uses established protocols to manage incidents, provides real-time intelligence, and supports continuity plans across sites.

Qualifications

• High school diploma or GED required; Bachelor’s degree in a related field preferred.
• At least two years of experience with security systems, card access systems, digital video systems, fire/life safety systems, or related fields.
• Experience in an emergency command center or security surveillance environment preferred.
• Working knowledge of Windows operating systems, Microsoft Office, database, spreadsheet, and report-writing software.
• Familiarity with security and fire/life safety policies, codes, and practices.
• Must be willing to work all shifts on a rotating basis, including weekends, holidays, and overtime.

Responsibilities

• Serve as an Associate Watch Officer in a licensed 24-hour GSOC for fire and security alarms.
• Dispatch internal security officers and external emergency agencies for alarms.
• Initiate in-house notifications to emergency responders and management personnel.
• Operate and monitor CCTV and access/security systems to enhance safety and security.
• Provide real-time intelligence and incident escalation, including emergency communications.
• Maintain continuity of records and evidential material in a clear format.

Skills

Windows OS

Microsoft Office

Security policies

Emergency command center

Report writing

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Access control systems

Video surveillance systems

Fire/life safety systems

Job description

Position Summary

Under the guidance of a Senior GSOC Watch Officer and/or GSOC Watch Officer, this role maintains and operates a 24/7 Global Security Operations Center (GSOC) for the Erie Insurance Home Office and designated field offices. The role monitors technical security and fire/life safety systems, provides limited system support, and responds to alarms.

Salary & Benefits

Salary Range: $48,371.00 – $77,269.00 (national range; may vary based on level and qualifications). Eligible for annual bonus.

Benefits include premier health, prescription, dental, and vision coverage (beginning first day), low contributions to medical and prescription premiums (up to 97% paid), traditional pension plan (vested after five years), 401(k) with up to 4% match, paid time off (vacation, personal, sick, bereavement, parental), career development (tuition reimbursement), life insurance, disability insurance, orthodontic coverage, adoption assistance, fertility coverage, well‑being programs, volunteer hours, and charitable donation matching.

Duties and Responsibilities

• Serve as an Associate Watch Officer in a licensed 24‑hour GSOC for fire and security alarms.
• Follow established protocols and guidelines for alarm responses.
• Dispatch internal security officers and external emergency agencies for fire and security alarms.
• Initiate in‑house notifications to emergency responders and management personnel.
• Operate and monitor the ERIE digital video surveillance CCTV system to enhance safety and security.
• Operate and monitor the card access/security system for access control and alarm monitoring.
• Provide real‑time intelligence and incident escalation, including emergency communications via the emergency notification system.
• Support continuity and contingency plans for onsite offices, regional facilities, and enterprise operations.
• Assist with the operation, maintenance, and implementation of access/ID badging and Visitor Management systems.
• Monitor and answer emergency employee phones, duress alarm locations, intercom stations, and video intercom locations.
• Formally initiate response to all emergency situations and requests for assistance according to established procedures.
• Assist in implementing crisis event response plans and procedures for fire alarms, security breaches, and other emergencies.
• Act as a liaison between Police, Fire, 911 Dispatch Centers, and related emergency departments.
• Prepare documentation and reports for all security‑related incidents, including logs, complaint reports, and video archive operations.
• Maintain continuity of all detailed records or evidential material in a clear and legible format.

Qualifications

• High school diploma or GED required; Bachelor’s degree in a related field preferred.
• At least two years of experience with security systems, card access systems, digital video systems, fire/life safety systems, or related fields.
• Experience working in an emergency command center or security surveillance environment preferred.
• Working knowledge of Windows operating systems, Microsoft Office, database, spreadsheet, and report‑writing software.
• Familiarity with security and fire/life safety policies, codes, and practices.
• Must be willing to work all shifts on a rotating basis, including weekends, holidays, and overtime.

Essential Functions

The first four duties listed are essential functions that must be performed to accomplish the job. Employees may be required to perform additional duties as requested by their supervisor.