GSA - Three Waters

Davidson Hospitality Group; Islamorada (FL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision

24/7 Teledoc

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, is hiring a Guest Services Ambassador in Islamorada, FL. The role focuses on welcoming guests, coordinating concierge services, and delivering exceptional service throughout their stay.

Ideal candidates have 1+ year of hotel guest service experience, strong communication, and excellent problem-solving skills. The position requires a friendly, proactive, and professional presence on site with familiarization of local attractions.

Qualifications

• 1+ year of customer service in hotels or similar.
• Strong communication with guests and team members.
• Ability to anticipate guest needs and resolve issues promptly.

Responsibilities

• Coordinate concierge-type services and assist guests with inquiries.
• Provide exceptional, welcoming service to ensure a memorable stay.
• Assist with transportation, luggage, and local recommendations.
• Collaborate with departments to ensure a seamless guest experience.
• Respond to complaints professionally and promptly to maintain satisfaction.
• Assist with reservations, tours, and special requests as needed.
• Support daily guest services operations and uphold brand standards.

Skills

Customer service

Communication

Problem solving

Computer skills

Local knowledge

Job description

Property Description

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it's a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

Overview

Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Summary

• Coordinates concierge type services for the guests and sets positive tone for arrival experience
• Provide exceptional customer service and create a warm and welcoming atmosphere for guests
• Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
• Coordinate and handle guest transportation and luggage services
• Anticipate guest needs and personalize their stay to exceed their expectations
• Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
• Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
• Collaborate with other departments to ensure a seamless guest experience

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
• Prefer 1+ year customer service experience in hotels
• Familiarity with local area and attractions
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
• Ability to communicate effectively with the public and other Team Members
• Strong computer skills
• Present confident and professional appearance

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.