Grubhub Driver - Naperville, Il - Fast Cash, Flexible Work!

Grubhub; Downers Grove (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation/Sick Time

Health, Vision, and Dental Insurance

Disability Insurance

Life Insurance

401(k) with employer match

Discretionary Bonus Program

Education Assistance

Professional Development

Job summary

MultiTech Industries is seeking a Customer Service Associate in a hybrid role. The position focuses on handling orders, inquiries, and issue resolution across phone, email, and chat within a fast-paced manufacturing environment.

You will work with sales and operations to ensure on-time delivery, provide product and billing information, and maintain accurate ERP records. Strong detail orientation and communication are essential.

Qualifications

• High school diploma required; some college preferred.
• 4+ years of relevant customer service experience in manufacturing or distribution.
• Experience with ERP systems (D365, AS400/PRMS, or similar).
• Familiarity with contact center tools (Five9).
• Proficiency in Microsoft Office (Excel, Word).
• Strong attention to detail, organization, and time management.

Responsibilities

• Respond to customer inquiries across phone, email, and chat.
• Process orders, changes, cancellations, and new account setups.
• Provide product, pricing, billing, and delivery information.
• Manage customer accounts (retailers, brokers, dealers).
• Resolve issues related to orders, shipping, quality, and billing.
• Document all interactions accurately in internal systems.
• Support product complaints and QA compliance.
• Collaborate cross-functionally with sales and operations.
• Assist with process improvements, reporting, and special projects.

Skills

Customer service experience

Microsoft Dynamics 365

EDI

High-volume calls

Communication

Multitasking

Education

High school diploma

Associate/Bachelor preferred

Tools

ERP systems (D365)

AS400/PRMS

Five9

Microsoft Office

Job description

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Job Title: Customer Service Associate | Manufacturing

Hire Type: Open-ended Contract

Work Schedule: Hybrid (Onsite 3 days/week)

Pay Rate: $24.50/hour (W2)

Must-Have Skills:

• 4+ years of customer service experience in manufacturing or distribution
• Recent experience with Microsoft Dynamics 365 (D365)
• Experience with Electronic Data Interchange (EDI)
• Strong order entry and data management skills
• Ability to handle high-volume interactions (50–75 calls/day)
• Excellent communication, problem-solving, and multitasking skills

Job Summary:

The Customer Service Associate delivers high-quality support through order processing, inquiry management, and issue resolution across phone, email, and chat. This role requires strong attention to detail, the ability to manage high volumes, and a customer-first mindset in a fast-paced environment.

Job Duties:

• Respond to customer inquiries across phone, email, and chat
• Process orders, changes, cancellations, and new account setups
• Provide product, pricing, billing, and delivery information
• Manage customer accounts (retailers, brokers, dealers)
• Resolve issues related to orders, shipping, quality, and billing
• Document all interactions accurately in internal systems
• Support product complaints and QA compliance
• Collaborate cross-functionally with sales and operations
• Assist with process improvements, reporting, and special projects

Qualifications:

• High school diploma required; some college preferred
• 4+ years of relevant customer service experience
• Manufacturing or distribution industry experience highly preferred
• Experience with ERP systems (D365, AS400/PRMS, or similar)
• Familiarity with contact center tools (e.g., Five9)
• Proficiency in Microsoft Office (Excel, Word)
• Strong attention to detail, organization, and time management
• Ability to prioritize and work independently in a fast-paced environment
• Spanish is a plus

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction.

Key Responsibilities

Customer Support

• Serve as the day-to-day contact for assigned customer accounts
• Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution
• Follow up on discrepancies, shortages, schedule changes, and service-related issues
• Escalate critical issues appropriately and keep internal stakeholders informed
• Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction

Order Management

• Enter and maintain orders, releases, purchase orders, and related data in the ERP system
• Review releases and shipment requirements to confirm what must ship and when
• Update order information as needed to keep system records accurate

Coordination with Sales and Operations

• Work with sales, operations, and other internal teams to support customer requirements
• Coordinate with operations to provide updates on delivery, quality, and order progress
• Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentation
• Audit shipments to confirm compliance with customer requirements
• Support expedited shipments, drop shipments, and other urgent customer needs when required

Administrative and Team Support

• Run reports and track account or order status as needed
• Assist as backup support for coworkers when coverage is needed
• Perform other related duties as assigned

Qualifications

• 1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribution
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience
• Experience working with ERP systems and Microsoft Office tools
• Strong communication, organization, and follow-through skills
• Detail-oriented and able to manage multiple priorities in a fast-paced environment
• Ability to work effectively with customers, sales, operations, and plant teams

Preferred Skills/Attributes

• Strong problem-solving and follow-up skills
• Ability to prioritize urgent delivery and service issues
• Accurate data entry and documentation habits
• Professional written and verbal communication

Compensation and Benefits

• Paid Holidays
• Paid Vacation/Sick Time
• Health, Vision, and Dental Insurance
• Disability Insurance
• Life Insurance
• Flexible Health Spending Account
• 401(k) with employer match
• Discretionary Bonus Program
• Education Assistance
• Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

• Sunday–Thursday, 8:00 AM–4:30 PM
• Tuesday–Saturday, 9:00 AM–5:30 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing organization in the logistics and transportation industry, providing delivery coordination and supply chain services. They offer a fast-paced work environment with opportunities for professional development and advancement.

Job Description:

The Customer Service Agent I will