Growth-Oriented Warehouse Customer Care Specialist

Sunland Logistics Solutions, Inc.; Fountain Inn (SC); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Competitive pay

Supportive leadership and team

Descrizione del lavoro

Sunland Logistics Solutions, Inc. is hiring a Warehouse Customer Service Representative (WCSR) for our Fountain Inn, SC warehouse. The role handles customer inquiries, coordinates order fulfillment, and ensures smooth logistics operations.

It bridges warehouse activities with customer service to ensure accuracy, efficiency and satisfaction. The WCSR has in-depth knowledge of customer products, procedures, and processes.

Competenze

• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written and interpersonal communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
• Ability to calculate figures and amounts
• Ability to interpret technical documents
• Ability to work in a team environment

Mansioni

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Other duties as assigned

Conoscenze

Customer service

Logistics experience

Communication skills

Problem solving

Teamwork

Formazione

High school diploma or GED

Three years of related experience

Strumenti

WMS

CRM software

MS Office

Descrizione del lavoro

Sunland Logistics Solutions, Inc. is hiring a Warehouse Customer Service Representative (WCSR) for our Fountain Inn, SC warehouse. The role handles customer inquiries, coordinates order fulfillment, and ensures smooth logistics operations.

It bridges warehouse activities with customer service to ensure accuracy, efficiency and satisfaction. The WCSR has in-depth knowledge of customer products, procedures, and processes.