Member Relationship Specialist [Totowa]

North Jersey Federal Credit Union Inc.; Totowa (NJ); On-site; USD 48,000 - 54,000; Full time

Job summary

North Jersey Federal Credit Union is seeking a thoughtful Member Relationship Specialist in Totowa, NJ. The role requires handling teller and cash vault transactions, while actively selling and servicing credit union products and services.

You will collaborate with operations and sales to drive loan, membership, and deposit growth. You must maintain up-to-date knowledge of products and promotions, provide exceptional customer service, and support compliant operations.

Qualifications

• At least 1 year of cash handling experience.
• At least 1 year of teller experience in a financial institution.
• At least 2 years of customer service experience.
• At least 2 years of sales experience in a financial institution with individual sales goals

Responsibilities

• Provide exceptional service to members.
• Meet or exceed monthly referral and sales goals for loans, membership, and deposits.
• Process teller transactions accurately (deposits, withdrawals, payments, transfers, check cashing).
• Process and validate coin and currency for cash shipments.
• Assist with opening/closing procedures and balancing ATMs.

Skills

Cash handling

Teller experience

Customer service

Sales experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Relationship Specialist [Totowa]

Full Time 30-39 Hour Totowa, NJ, US

30+ days ago Requisition ID: 1001

Salary Range: $47,840.00 To $54,080.00 Annually

Description

North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

Job Role / Responsibilities:

• Responsible for Providing Exceptional Service
• Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.
• Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
• Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Process assigned reports and/or job duties in an accurate and timely manner.
• Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.
• Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc.
• Accurately process transactions and new account openings in a timely and professional manner
• Maintains current Credit Union products and service knowledge.
• Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.
• Evaluate the needs of potential members and offer appropriate financial products and services.
• Must process in-person & electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.
• Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.
• Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.
• Complies and maintains current knowledge of all Credit Union policies and procedures.

Qualifications

What you will need to have

• At least 1 year of cash handling experience.
• At least 1 year of teller experience in a financial institution.
• At least 2 years of customer service experience.
• At least 2 years of sales experience in a financial institution with individual sales goals