Growth-Oriented Store Manager in Training

Carlisle Corporation; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Carlisle Corporation is seeking a General Manager for a Wendy's store in Fort Wayne, IN. The role focuses on executing the store plan to maximize sales, profits and customer satisfaction through effective staffing, training and operations.

The General Manager will lead local marketing efforts, manage budgets and P&L, control costs, and drive continuous improvement in service quality and customer experience.

Responsibilities

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Develops and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
• Responds to competitor activities aimed at diverting store business.
• Develops and executes plan to improve sales and profits.
• Sets store budget goals monthly.
• Meets monthly budget goals.
• Communicates anticipated variances to the District Manager.
• Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
• Reviews, analyzes and communicates budget, P&L information to staff and manager.
• Determines crew staffing requirements and ensures co-manager hires crew in advance of need.
• Ensures and maintains adequate bench strength in management team.
• Ensures co-manager has adequate crew depth for each shift.
• Utilizes W.O.T.C. program.
• Maintains process for handling applications and files.
• Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
• Talks with customers during walk-throughs and when off-line to determine product and service quality.
• Resolves customer complaints within 24 hours of receipt.
• Takes service times and determines efficiency.
• Trains store personnel to respond promptly to customer needs.
• Trains store personnel in customer courtesy.
• Trains store personnel to solicit feedback to determine customer satisfaction.

Job description

Carlisle Corporation is seeking a General Manager for a Wendy's store in Fort Wayne, IN. The role focuses on executing the store plan to maximize sales, profits and customer satisfaction through effective staffing, training and operations.

The General Manager will lead local marketing efforts, manage budgets and P&L, control costs, and drive continuous improvement in service quality and customer experience.