Growth-Oriented SMB Account Manager

Kaseya Limited; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Kaseya is seeking an enthusiastic Account Manager to own a portfolio of SMB accounts, focusing on re-engaging customers, expanding relationships, and maximizing value within existing accounts. In this role you will identify growth opportunities, coordinate with Customer Success and Sales, and drive revenue growth through proactive account management.

Experience in B2B SaaS sales and CRM usage is preferred. You will monitor account health, prepare business reviews, and build strong relationships

Qualifications

• 2+ years of experience within an account management or relationship focused sales role.
• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred).
• Proven ability to meet or exceed sales targets.
• Strong commercial mindset with a passion for account growth and expansion.
• Excellent communication, organizational, and interpersonal skills.
• Experience using CRM tools (Salesforce preferred).
• Strong analytical and forecasting abilities.

Responsibilities

• Account Ownership & Expansion: own SMB accounts and identify upsell/cross-sell opportunities.
• Customer Re‑Engagement & Relationship Building: rebuild engagement with existing customers at decision-maker level.
• Commercial Growth Strategy: create tailored account plans and conduct regular outreach and reviews.
• Adoption & Value Realization: monitor usage and address gaps to drive retention.
• Revenue Ownership: exceed revenue targets through expansion.
• Cross‑Functional Collaboration: work with Customer Success, Sales, and other teams.
• CRM & Pipeline Management: use Salesforce to manage pipeline and forecasting.

Skills

Account management

Sales

CRM tools

Communication

Tools

Salesforce

Job description

Kaseya is seeking an enthusiastic Account Manager to own a portfolio of SMB accounts, focusing on re-engaging customers, expanding relationships, and maximizing value within existing accounts. In this role you will identify growth opportunities, coordinate with Customer Success and Sales, and drive revenue growth through proactive account management.

Experience in B2B SaaS sales and CRM usage is preferred. You will monitor account health, prepare business reviews, and build strong relationships