Growth-Oriented Banking Associate — Entry Level

Citi; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Full time

Job summary

Citi in Washington, DC invites applications for an entry‑level Universal Banker to support customer service and sales activities at the branch. You will assist with account openings, service issue resolution, and processing transactions in line with Citi policies.

The role emphasizes building customer relationships, driving loyalty, and identifying sales opportunities from service interactions. Strong communication and regulatory discipline are essential.

Qualifications

• 1-3 years of relevant experience required.
• Retail Banking or similar experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute financial transactions per bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities from service transactions and resolve complaints promptly.
• Support sales/service activities in-branch through seminars, campaigns, and product initiatives.
• Adhere to controls to ensure safety of assets and regulatory compliance.
• Assess risk in business decisions and escalate control issues transparently.

Skills

1-3 years experience

Retail Banking

Communication skills

Education

High School diploma or equivalent

Job description

Citi in Washington, DC invites applications for an entry‑level Universal Banker to support customer service and sales activities at the branch. You will assist with account openings, service issue resolution, and processing transactions in line with Citi policies.

The role emphasizes building customer relationships, driving loyalty, and identifying sales opportunities from service interactions. Strong communication and regulatory discipline are essential.