Growth Operations Team Senior Manager

Parkade; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Equity stake in Parkade

Mission-driven work

Health, dental, vision benefits

Flexible vacation

Hybrid SF HQ + remote team

Job summary

Parkade is building Growth Ops to stand up the Parkade Patroller Network (PPN) and scale it nationally. You will own the program, turn pilot into a repeatable product, and lead the team, tools, and processes that deliver measurable ROI for customers and partners.

You will collaborate with Sales, Customer Success, and external partners to define value, pricing, and GTM, while establishing dashboards and SOPs to monitor performance and drive continuous improvement.

Qualifications

• 5+ years of program, implementations, or operations management experience.
• Track record of taking an idea to MVP to scalable service.
• Strong communication with third-party contractors and internal stakeholders.
• Background in parking, property technology, or related field.
• Experience with low-code and AI-enabled workflows.

Responsibilities

• Stand up the Parkade Patroller Network from seed to launch.
• Own the program and formalize it into a standard product with a scalable team, tools, and processes.
• Define value proposition, pricing model, and go-to-market approach with Sales and Customer Success.
• Create reporting infrastructure, dashboards, and ROI tracking.
• Staff roles and workflows, with a path to hiring as the program grows.
• Develop automations and low-code workflows for partners and local contractors.
• Create training materials and SOPs for ramping patrollers and partners.

Skills

Program management

Operations leadership

SQL

AI tools

Low-code tools

Tools

Retool

Airtable

Job description

• This is a rare opportunity to get in on the ground floor of something big. Growth Ops is Parkade’s newest team tackling initiatives that improve customer outcomes, expand our service offerings, and facilitate strategic projects
• The first undertaking will be to stand-up our Parkade Patroller Network (PPN), a program that facilitates enforcement at our customers’ lots. The PPN includes local professionals who help implement Parkade’s services locally
• As the first Senior Manager of Growth Ops, you’ll own this program, taking it from seed to launch. That means operationalizing what’s already in motion, formalizing it into a standard product, and building the team, tools, and processes to take it nationwide. From there, you’ll take on the next big initiative as new growth opportunities are identified
• You’ll report directly to the VP of Operations and work cross-functionally across our internal and external stakeholders to create and launch flagship services that our customers love
• This is not a “maintain the status quo” role. You thrive on autonomy, you default to action, and you see a half-built process and think, “I know exactly what to do with this.” If building tiger teams excites you, keep reading
• Take the reins of a program that’s already generating real momentum and drive it from pilot to market
• Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards
• Act as the connective tissue between third-party partners, internal stakeholders, and customers
• Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers
• Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach
• Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI
• Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow
• Build automations and low-code workflows to streamline the experience for partners and local contractors
• Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently
• Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering
• Stay curious about what’s next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively

Benefits

• Competitive compensation: Along with a market-aligned salary, early employees will get a significant ownership stake in Parkade to share in our success.
• Impactful, mission-driven work: As an early employee, you’ll help shape our mission and get to live it every day through work that makes an impact.
• Benefits: Full-time employees get medical, dental, and vision insurance along with other benefits to support your health and wellbeing.
• Flexible vacation: Time off of work is imperative; we trust you to take what you need to strike your balance.
• Hybrid workplace: We’re excited to grow our vibrant, hybrid San Francisco HQ team, as well as our awesome remote team.

• A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program
• Fluency with AI tools and AI-enabled workflows. You’re not just aware of them, you actually use them to work smarter
• 5+ years of program, implementations, or operations management experience
• A track record of taking something from idea to MVP to a scalable service. This means you’ve been part of building a messy, early-stage program and have made it work
• Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn’t always happen 9 to 5 and may affect your non-business-hours schedule
• Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned
• Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
• Comfort operating as a solo builder with the ability to hire and lead a team as the program grows
• Experience in parking, property technology, or a related field in an operations environment
• Background in launching a program as a standalone product or revenue-generating service
• Experience with contractor or gig-economy workforce management
• Comfortable building pitch materials or sales collateral to support a go-to-market motion