Growth Operations Lead — AI-Driven Process Excellence

L.E.K. Consulting; Boston (MA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contribution

HSA contributions

Paid time off

Hybrid work model

Job summary

L.E.K. Consulting is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function. This role partners with the CGO and GTM leads to design processes, implement AI-enabled workflows, and drive cross-functional execution with precision.

The ideal candidate has 6–9 years in operations or PMO, a track record of AI/tool adoption in marketing or sales, and strong data literacy. Hybrid in Boston or Chicago with a hybrid work model.

Qualifications

• 6–9 years of experience in operations, program management, marketing operations, or a PMO in professional services or B2B.
• Demonstrated experience implementing AI or automation tools in a marketing, sales, or operations context.
• Strong project management skills and ability to manage multiple workstreams simultaneously without losing accuracy or urgency.
• Data-literate with dashboards, reporting logic, and performance frameworks.
• Excellent written and verbal communication skills, including the ability to produce clean, executive-ready materials.
• Collaborative and low-ego: effective at supporting others without needing to own all work product, process and outcomes.

Responsibilities

• Serve as the operational right hand to the CGO: own intake, prioritization, and tracking of cross-functional growth initiatives
• Manage the operating cadence of the US Growth function, including leadership meetings, planning cycles, and cross-team coordination
• Support the GTM Lead, Digital Marketing Lead, and BD leads on process design, reporting, and operational standards (e.g. content production and promotion process and tools, attribution reporting, overall performance reporting, annual GTM planning, etc.)
• Act as escalation point for prioritization and sequencing conflicts across teams
• Drive AI and automation adoption across the Growth function, identifying and implementing tools that reduce manual effort and improve output quality
• Partner with the CGO to define and continuously improve the operational infrastructure of the function: workflows, intake processes, SLAs, and activation standards
• Train teams on AI-enabled tools and build adoption habits across BD, GTM, content, and events
• Benchmark the function's use of technology and identify gaps relative to best practice
• Support Digital Marketing Lead on CRM data integrity, reporting frameworks, and dashboard production
• Produce executive-ready performance summaries and ad hoc analysis for CGO and leadership audiences
• Lead or co-lead special projects assigned by the CGO, ranging from annual planning to organizational design work
• Identify patterns across Growth function data and surface insights that inform prioritization

Skills

Data-literate

Communication skills

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Wrike

Microsoft Office

Job description

L.E.K. Consulting is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function. This role partners with the CGO and GTM leads to design processes, implement AI-enabled workflows, and drive cross-functional execution with precision.

The ideal candidate has 6–9 years in operations or PMO, a track record of AI/tool adoption in marketing or sales, and strong data literacy. Hybrid in Boston or Chicago with a hybrid work model.