Growth-Minded Insurance Customer Service Rep

Scott Powell - State Farm Agent; Hagerstown (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Scott Powell - State Farm Agent in Maryland is seeking a customer service oriented team member for a flexible, full- or part-time role. You will answer inquiries, help with policy changes, process claims, and maintain accurate records to support community members and agency growth.

The position emphasizes empathy, attention to detail, and the ability to multitask within a collaborative team environment. Prior customer service experience is preferred.

Qualifications

• Clear communication and customer interaction abilities.
• Ability to handle multiple tasks with accuracy.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Powell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This opportunity is available for Full or Part time employment

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.