Growth-Focused Service Advisor — Customer & Tech Savvy

Kia of Carmel; Indianapolis (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Employee Discounts

Growth Opportunities

Job summary

Napleton KIA of Carmel is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining transparent communication throughout the service process.

The role emphasizes exceptional customer service, tech-savviness, and teamwork, with potential for growth in a family-owned automotive group offering benefits and training opportunities.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn and utilize technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication-keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer Service

Tech-Savvy

Background check readiness

Job description

Napleton KIA of Carmel is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining transparent communication throughout the service process.

The role emphasizes exceptional customer service, tech-savviness, and teamwork, with potential for growth in a family-owned automotive group offering benefits and training opportunities.