Ecommerce CSM & Growth Strategist

Triple Whale Inc.; Northern (KY); Hybrid; USD 110,000 - 115,000; Full time

Job summary

Triple Whale Inc. is seeking a Customer Success Manager to manage Mid-Market accounts and ecommerce stores, guiding strategy, adoption, and renewal decisions. You will become a trusted consultant, advising on marketing strategy, best practices, and feature usage to drive growth.

The role emphasizes data-driven decision making, executive relationship building, and cross-functional teamwork with Sales, Solutions Architects, and Support to expand revenue with Triple Whale products.

Qualifications

• Experience servicing customers in ecommerce is a MUST.
• SaaS background preferred.
• Strong written and verbal communication skills.
• Able to thrive in a fast-paced startup environment.
• Detail-oriented and proactive.

Responsibilities

• Collaborate with Sales, Solutions Architects, and Support to maximize value for clients and retain revenue.
• Forecast revenue and renewals.
• Understand customer goals and implement tailored success plans.
• Lead executive relationships and identify expansion opportunities across Triple Whale products.
• Manage the full lifecycle of accounts, including goal-setting, value delivery, and renewals.
• Deliver a consultant perspective and create customized success plans based on client needs.

Skills

Customer success

SaaS experience

Ecommerce experience

Communication

Data-driven

Cross-functional

Job description

Triple Whale Inc. is seeking a Customer Success Manager to manage Mid-Market accounts and ecommerce stores, guiding strategy, adoption, and renewal decisions. You will become a trusted consultant, advising on marketing strategy, best practices, and feature usage to drive growth.

The role emphasizes data-driven decision making, executive relationship building, and cross-functional teamwork with Sales, Solutions Architects, and Support to expand revenue with Triple Whale products.