Growth-Focused Customer Experience Coach

Serenity Mental Health Centers; Peoria (IL); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year)

Paid training and professional certification

Supportive, growth-focused work environment

Job summary

Serenity Mental Health Centers in Peoria, Illinois is seeking a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and stay motivated. The ideal candidate will have at least 2 years of professional experience, strong communication skills, and a reliable nature. Benefits include competitive pay, employer-paid medical insurance, a 401(k) retirement plan, and paid training. Join Serenity to make a meaningful difference in people's lives!

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong communication skills, both verbal and written.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology.
• Maintain accurate session notes and share updates with team members.

Skills

Verbal and written communication skills

Interpersonal skills

Patience and empathy

Job description

Serenity Mental Health Centers in Peoria, Illinois is seeking a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and stay motivated. The ideal candidate will have at least 2 years of professional experience, strong communication skills, and a reliable nature. Benefits include competitive pay, employer-paid medical insurance, a 401(k) retirement plan, and paid training. Join Serenity to make a meaningful difference in people's lives!