Growth-Focused Client Success Associate

Evolving Solution Services; Denver (NC); On-site; USD 52,000 - 90,000; Full time

Job summary

LPS is seeking an Associate Client Success Manager in Denver, NC to support a defined portfolio and focus on underperforming and developing clients. You will collaborate with a Senior CSM to drive account growth, monitor health trends, and transition accounts toward Successful and Ideal performance.

This developmental commercial role carries revenue accountability and requires strong analytical, follow-up, and client communication skills to turn opportunities into revenue growth across LPS’s

Qualifications

• 2-4 years of experience in account management, customer success, business development, sales, facilities management, or a related client-facing role.
• Analytical skills and comfort interpreting Revenue, Work Order, pipeline, and performance data.
• Commercial mindset with an interest in growing accounts.
• Strong follow-up discipline and ability to manage multiple accounts and priorities.
• Confident client communication and presentation skills.
• Experience with CRM, reporting, or business intelligence tools preferred.
• Facilities management experience is preferred but not required for a strong commercial candidate.

Responsibilities

• Own an assigned share of a Senior CSM’s portfolio, with emphasis on Underperforming and Developing accounts.
• Understand each assigned client's Revenue performance, Work Order activity, QvA activity, current services, and growth potential.
• Monitor monthly Client Health trends and identify accounts requiring immediate action.
• Develop clear account actions designed to move clients from Underperforming to Successful and Ideal.
• Escalate material Revenue risks, service issues, and strategic opportunities to the Senior CSM.
• Identify opportunities to expand share of wallet across LPS’s four lines of business: FM Reactive, FM CapEx, Recurring Revenue, and Signage.
• Coordinate with Senior CSMs and appropriate LPS teams to introduce additional capabilities.
• Support the transition of accounts toward Successful Client Health ($500K+) and ultimately Ideal status.
• Approach clients as a strategic partner, not simply a service vendor.
• QvA Conversion & Follow-Up: Maintain disciplined follow-up on open QvA opportunities and document feedback.
• Forecasting & Data Analysis: Monitor 4-week trailing Work Order trends and support 12-month rolling forecast.
• Client Engagement: Build relationships and conduct follow-up to understand client needs.

Skills

Analytical skills

Commercial mindset

Client communication

Presentation skills

CRM / BI tools

Tools

CRM software

Business intelligence tools

Job description

LPS is seeking an Associate Client Success Manager in Denver, NC to support a defined portfolio and focus on underperforming and developing clients. You will collaborate with a Senior CSM to drive account growth, monitor health trends, and transition accounts toward Successful and Ideal performance.

This developmental commercial role carries revenue accountability and requires strong analytical, follow-up, and client communication skills to turn opportunities into revenue growth across LPS’s