Growth Enablement Manager

Sage; Lawrenceville (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) match

PTO 32 days

Parental leave 18 weeks

Volunteer days

Tuition reimbursement

Wellness rewards

Career development

Job summary

Sage in Lawrenceville, GA seeks Growth Enablement Manager (NA) to develop and execute revenue enablement plans driving customer support revenue through new service adoption, revenue protection, and expansion initiatives. The role is hybrid, with three days onsite each week.

You will partner with Commercial Operations, RTR, GTM, and COE to implement growth programs, govern incentives, and optimize processes and tools.

Qualifications

• Experience developing commercial plans and forecasts linked to measurable business outcomes.
• Ability to translate complex data into clear narratives and execution plans.
• Proven track record leading cross-functional change initiatives.
• Strong stakeholder management and influencing skills.
• Excellent communication and presentation skills.
• Resilience, proactivity & innovation.
• Commitment to continuous improvement.
• Curiosity and willingness to challenge the status quo.

Responsibilities

• Develop, own and govern the regional Customer Support commercial plan, including growth priorities, campaign focus areas and performance targets aligned to regional In-life business objectives.
• Partner with Commercial Operations, RTR and GTM teams to identify growth opportunities, develop regional forecasts and convert priorities into executable plans.
• Support Teams & Leaders to develop best practice approach to Customer engagement, revenue & customer protection and lead generation.
• Define, implement and govern the Reward & Incentive approach to optimize revenue contribution.
• Work with the Center of Excellence to develop improved processes, practices and technology for growth opportunities.
• Work with Learning, Coaching and Operational Teams to drive colleague development for growth opportunities.
• Track performance with the Regional Director and identify enablement opportunities to meet targets.
• Manage interdependencies across multiple business areas to foster continuous improvement.
• Utilize High Performing Culture methodology to inspire performance and customer growth.
• Execute on Global Support & Grow strategy, chair governance forums and ensure actions and risks are managed.
• Collaborate with digital support teams to maximize growth through digital journeys and campaigns.

Skills

Revenue enablement

Forecasting

Cross-functional leadership

Stakeholder management

Data storytelling

Change management

Job description

Job Description

The Growth Enablement Manager (NA) role focuses on developing and executing revenue enablement plans to drive customer support revenue through new service adoption, revenue protection, and expansion activities.

The Growth Enablement Manager (NA) role focuses on developing and executing revenue enablement plans to drive customer support revenue through new service adoption, revenue protection, and expansion activities. This role is hybrid, three days per week onsite in the Lawrenceville office.

Key Responsibilities

• Develop, own and govern the regional Customer Support commercial plan, including growth priorities, campaign focus areas and performance targets aligned to regional In- life business objectives.
• Partner with Commercial Operations, Route to Revenue (RTR) and Go-to-Market (GTM) teams to identify growth opportunities, develop regional forecasts and convert commercial priorities into executable plans for Customer Service.
• Support Teams & Leaders to develop best practice approach to Customer engagement, revenue & customer protection and lead generation
• Define, implement and govern the Reward & Incentive approach to optimize revenue contribution
• Work with the Center of Excellence (COE) to develop improved processes, practices and technology, (including implementation of next best action capability) so colleagues can effortlessly drive growth opportunities
• Work with the Learning, Coaching and Operational Teams to drive colleague development so they can confidently engage with customers to harness growth opportunities
• Work with the Regional Director to constantly track performance, identifying opportunities for enablement & improvement to meet and exceed targets
• Manage interdependencies & relationships across multiple business areas, to build a culture of continuous improvement
• Utilize the ‘High Performing Culture methodology’ to inspire high performance and maintain a focus on customer growth
• Execute on Global Support & Grow strategy, Chair regional Support & Grow governance forums, performance reviews and commercial interlocks, ensuring actions, decisions and risks are managed effectively.
• Work with digital support teams to maximize growth opportunities through digital journeys, self-service channels, campaigns and next-best-action capabilities.

Skills & Know How

• Experience developing commercial plans, forecasts and performance improvement initiatives linked to measurable business outcomes.
• Ability to translate complex data into clear business narratives and execution plans, strong analytical skills
• Proven track record of leading cross-functional change initiatives and driving adoption of new processes, tools and behaviors
• Strong stakeholder management and influencing skills, with the ability to align priorities, manage cross-functional dependencies and drive outcomes across multiple teams without direct authority
• Strong communication and presentation skills, with the ability to articulate strategy, performance and opportunities in a simple and compelling way
• Resilience, Proactivity & Innovation (ability to identify, troubleshoot and execute on delivery of solutions)
• Driving for continuous improvement
• Relentless curiosity and willingness to challenge the status quo

Key Performance Indicators

• Lead Generation (Revenue)
• Retention Contribution (TBC)
• tNPS & CSAT
• Efficiencies (Cost to Sale : TBC)

Key Stakeholders

• Regional Support Director
• Regional Leadership team
• Commercial Operations
• Sales Leadership
• Regional Marketing
• RTR / Revenue Operations
• Digital Content Lead & Learning services
• Global Support & Grow Lead

Plenty of perks

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software