Growth-Driven Inside Account Specialist (Remote)

Ebro Electronic GmbH; Rockford (IL); Hybrid; USD 34,440 - 38,572; Full time

Benefits offered by this job

25–28 USD/hour + bonus opportunity

20 days PTO + holidays

Day-one medical, dental, vision

Job summary

Xylem is hiring an Inside Account Specialist to support Aftermarket customers, coordinate orders in SAP, and work closely with the sales team to grow accounts. The role emphasizes accurate order processing, proactive communication, and collaboration across operations, finance, and logistics.

The successful candidate has 2+ years in sales support or customer service, strong organizational skills, and experience with ERP systems, especially SAP.

Qualifications

• 2+ years of experience in sales support, inside sales, customer service, or account management.
• Experience working within ERP systems; SAP experience strongly preferred.
• Proven ability to collaborate effectively with cross-functional teams.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a primary support resource for Aftermarket customers, responding to inquiries and requests with urgency and professionalism.
• Partner with Aftermarket Sales Representatives to strengthen customer relationships and support account growth.
• Provide timely updates regarding quotations, orders, shipments, pricing, and account information.
• Coordinate customer requests related to invoices, lead times, inventory, shipment tracking, credits, RMAs, CoC, and CoA.

Skills

Customer service

Sales support

Cross-functional collaboration

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

SAP

CRM systems

Job description

Xylem is hiring an Inside Account Specialist to support Aftermarket customers, coordinate orders in SAP, and work closely with the sales team to grow accounts. The role emphasizes accurate order processing, proactive communication, and collaboration across operations, finance, and logistics.

The successful candidate has 2+ years in sales support or customer service, strong organizational skills, and experience with ERP systems, especially SAP.