Growth-Driven Branch Manager

Trustco Bank; Sanford (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health savings account

401(k) employer match

Paid time off plus 11 federal holidays

Training and professional development

Tuition reimbursement

Reduced loan fees and rates

Job summary

Trustco Bank in Lake Mary, FL is seeking a dynamic Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, customer service, lending, and security while coaching a team of tellers and supervisors to achieve growth and exceptional service.

The ideal candidate has supervisory experience, strong communication skills, and a commitment to compliance. You will drive new business, maintain community relationships, and report performance to regional leadership.

Qualifications

• High school diploma or equivalent is required.
• Supervisory experience is required.
• Strong customer service and cash-handling experience are required.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation is required.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

Interpersonal skills

English fluency

Organizational skills

Team collaboration

Training willingness

Physical lift ability

Education

High school diploma or equivalent

Job description

Trustco Bank in Lake Mary, FL is seeking a dynamic Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, customer service, lending, and security while coaching a team of tellers and supervisors to achieve growth and exceptional service.

The ideal candidate has supervisory experience, strong communication skills, and a commitment to compliance. You will drive new business, maintain community relationships, and report performance to regional leadership.