Growth Activation Leader — Customer Strategy & Impact

RiseMe; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Macy’s, Inc. is seeking a Senior Manager, Customer Growth Activation to translate our customer growth strategy into measurable initiatives.

You will partner across Merchandising, Stores, Marketing, Loyalty, Digital, Product & Technology, Operations, Supply Chain, and Finance to ensure priorities are executed. The ideal candidate combines strategic thinking with program leadership and cross-functional influence to drive complex programs from concept through delivery, owning governance,

Qualifications

• 7+ years of experience in strategy, program management, consulting, or related fields.
• Proven ability to lead complex cross-functional initiatives and influence senior stakeholders.
• Strong business case development, financial analysis, and strategic planning capabilities.
• Experience translating strategy into execution and delivering measurable results.
• Exceptional communication and executive presentation skills.
• Retail, customer strategy, marketing, loyalty, digital, or omnichannel experience preferred.

Responsibilities

• Translate customer growth strategies into actionable initiatives, programs, and roadmaps.
• Develop business cases and quantify impact, costs, risks, and resources.
• Lead cross-functional collaboration across Merchandising, Stores, Marketing, Loyalty, Digital, and Ops.
• Define scope, requirements, timelines, and success metrics for growth initiatives.
• Monitor progress and ensure initiatives deliver expected outcomes.
• Govern governance and reporting for the customer growth portfolio.

Skills

Strategy & PM

Cross-functional leadership

Financial analysis

Executive communication

Stakeholder management

Omnichannel experience

Job description

Macy’s, Inc. is seeking a Senior Manager, Customer Growth Activation to translate our customer growth strategy into measurable initiatives.

You will partner across Merchandising, Stores, Marketing, Loyalty, Digital, Product & Technology, Operations, Supply Chain, and Finance to ensure priorities are executed. The ideal candidate combines strategic thinking with program leadership and cross-functional influence to drive complex programs from concept through delivery, owning governance,