Groups Experience Architect & Voyage Planner

Virgin Voyages; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Virgin Voyages is seeking a Groups Experience Planning & Delivery Lead to design and deliver exceptional group voyages across our fleet. You will own the group journey end-to-end, from charters to weddings, driving incremental onboard revenue through consultative add-ons.

You will act as Product Owner for ships, coordinating with shoreside and shipboard teams, and leading a hospitality-first approach that elevates every group’s voyage.

Qualifications

• 3+ years in group travel, incentive programs, or event operations in cruise or luxury hospitality.
• Demonstrated hospitality mindset with focus on creating celebrated moments.
• Track record of consultative add-on selling or incremental revenue.
• Strong knowledge of MICE and group travel logistics.
• Exceptional organizational abilities and ability to meet SLAs in high-volume environment.
• Proven ability to manage complex, multi-stakeholder programs from planning through execution.
• Excellent leadership, communication, and client management skills.
• Comfort with AI productivity tools for briefing and workflow.
• Willingness to travel globally.
• Strong alignment with Virgin Voyages' values.

Responsibilities

• Act as an experience curator for assigned group accounts - build voyage programs that go beyond logistics.
• Lead group experience planning calls to uncover preferences and translate into proposals.
• Upsell group experience add-ons at planning touchpoints to drive onboard revenue.
• Execute group planning and logistics from proposal to post-voyage wrap-up with contract compliance.
• Meet SLAs and milestones across the group lifecycle and maintain operational readiness.
• Support and coach a team of planners and coordinators shoreside and shipboard.
• Coordinate with Sales to collect requirements and manage payments and communications.
• Serve as primary contact for group clients and update First Mates and leaders on progress.
• Collaborate with shipboard and shoreside teams to ensure delivery of group needs.
• Leverage AI tools and CRM data for personalized group briefings and recommendations.
• Synthesize post-voyage feedback into actionable insights for loyalty and repeat bookings.
• Identify and implement process improvements to reduce friction and improve service.
• Represent the department in planning meetings and flag risks.
• Assist marketing and engagement initiatives supporting group acquisition and retention.
• Other assignments as required.

Skills

Hospitality mindset

Consultative selling

Organizational skills

Leadership

Client management

Tools

Salesforce

Airtable

Seaware

Google Workspace

Job description

Virgin Voyages is seeking a Groups Experience Planning & Delivery Lead to design and deliver exceptional group voyages across our fleet. You will own the group journey end-to-end, from charters to weddings, driving incremental onboard revenue through consultative add-ons.

You will act as Product Owner for ships, coordinating with shoreside and shipboard teams, and leading a hospitality-first approach that elevates every group’s voyage.