Coordinator - Voyage Services

Virgin Voyages; Miami (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Virgin Voyages is seeking a Voyage Service Coordinator to support in-house reservations and passenger services. The role demands multitasking across busy duties, juggled with ship communications and client service.

Hybrid work at VVHQ Plantation, FL with remote Mondays and Fridays is available. The position requires 2+ years in dispatch or related fields, strong communication skills, and proficiency in Outlook, Word and Excel.

Qualifications

• 2+ years of dispatch experience in cruise or similar industries.
• Strong verbal and written communication skills required.
• Proficient with Microsoft Outlook, Word and Excel.

Responsibilities

• Relay, receive and verify information to and from ships; report passenger numbers and requests.
• Coordinate with hotel, transfer and port agent partners for reservations and verify confirmations.
• Act as liaison between Cruise Reservations/Sales and ship staff.
• Provide timely, accurate information flow and updates to affected departments.
• Ensure bookings and communications follow Virgin Voyages standards.
• Handle overflow passenger and travel agency calls; support teammates as needed.

Skills

Dispatch experience

Verbal communication

Written communication

Multitasking

Customer service

Professional attitude

Tools

Outlook

Word

Excel

Job description

The Gig:

We’re on an exciting journey to create the most irresistible travel brand in the world and are building a fantastic team to help make our ambition a reality. Right now we are on the hunt for a super talented ‘someone’ who has a passion for delivering a best-in-class client experience.

We are on the lookout for a Voyage Service Coordinator to join our crew. This crew member will support in-house reservations and passenger services department. We want to ensure we are delivering the best experience for our sailors and internal crew members - if you lack epic customer service skills and patience, this gig might not be for you….

As we are in start up right now, the one thing you can shore‑ly count on is this is a very busy role and that everyday will be different. As a dispatcher, we know you don’t mind working with all types of peeps, in fact you thrive on it. You must be able to juggle multiple things at once and be passionate about getting things done the right way so everything runs smoothly.

Water you think? Sound like you? Read on…

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You’ll Be Up To:

• Responsible to relay, receive and verify information to and from ships. Report passenger numbers, passenger requests and questions to ships.
• Contact hotel, transfer and port agent partners for reservations and verify confirmations and invoices.
• Liaison between Cruise Reservations/Sales departments and ship’s staff.
• Provides timely and accurate information flow and changes to affected departments.
• Ensure business is accurately booked, communicated and executed in accordance with Virgin Voyages standards.
• Daily tasks might include handling overflow passenger and travel agency calls from U.S. reservations and group departments.
• Have team members’ back when they are not available.
• Other duties as assigned.

Superpowers Required:

• 2 + years of prior dispatch functions/experience within the cruise industry or alike industries.
• Strong verbal and written communication skills required.
• Must have a professional attitude, presentation and attire.
• Proficient in the use of Microsoft Outlook, Word and Excel and computer use.
• Ability to focus on the company’s needs and achieve them. This role is all hands on deck!
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically (loose lips sink ships!); Upholds organizational values.
• Completes administrative tasks correctly and on time.
• Possesses confident telephone skills and etiquette - our sailors deserve a smooth-sailing experience.
• Ability to use and/or learn standard software applications and in-house reservation systems.
• Must be able to juggle…. Or prioritize, organize and follow‑up in a timely manner.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.