Groups Experience Architect & Planning Lead

Virgin Voyages; Plantation (FL); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Virgin Voyages is seeking a hospitality-first experience curator and strategic planner to design and deliver bespoke group voyages across our fleet. You will own the group journey end-to-end, from chartering to weddings and curated getaways, driving incremental onboard revenue through consultative add-ons.

You will also serve as Product Owner for one or more ships, coordinating with shipboard and shoreside teams, and owning the relationship between planning, servicing, and execution.

Qualifications

• 3 years in group travel, incentive programs, event operations, or hospitality.
• Hospitality mindset with ability to create memorable client experiences.
• Proven consultative add-on selling or revenue attachment in hospitality.
• Strong knowledge of MICE and group travel logistics.
• Excellent organizational skills with SLA and deadline discipline.
• Ability to manage complex multi-stakeholder programs from planning to execution.
• Excellent leadership, communication, and client management skills.
• Willingness to travel globally.

Responsibilities

• Act as an experience curator for assigned group accounts, building bespoke voyage programs.
• Lead group experience planning calls to translate preferences into proposals.
• Upsell group add-ons at planning touchpoints, driving onboard revenue.
• Manage end-to-end group planning from proposal to post-voyage wrap-up.
• Meet SLAs and milestones across the group lifecycle and maintain accountability.
• Support shoreside and shipboard planners with coaching to drive execution.
• Coordinate with Sales to collect group requirements and manage payments.
• Serve as primary contact for group clients and update First Mates and group leaders.
• Collaborate with shipboard and shoreside teams to ensure clear communication.
• Leverage AI tools and CRM data for personalized group briefings and insights.
• Synthesize post-voyage feedback into actionable improvements.
• Identify and implement process improvements to reduce friction and improve SLA.

Tools

Salesforce

Airtable

Seaware

Google Workspace

Job description

Virgin Voyages is seeking a hospitality-first experience curator and strategic planner to design and deliver bespoke group voyages across our fleet. You will own the group journey end-to-end, from chartering to weddings and curated getaways, driving incremental onboard revenue through consultative add-ons.

You will also serve as Product Owner for one or more ships, coordinating with shipboard and shoreside teams, and owning the relationship between planning, servicing, and execution.