Group Travel Planner

Elite Escapes; City of Rochester (NY); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote work

Onboarding and training

Collaborative team environment

Growth into specialties

Leadership opportunities

Job summary

Elite Escapes is seeking a Remote Group Travel Planner (Sales-Focused) to turn group ideas into confirmed itineraries. You will blend destination knowledge, logistics, and a consultative sales approach to match teams, families, and friend groups with the right destination, accommodations, and travel experiences.

You will build quotes, coordinate room blocks, and guide leaders from initial quote through return home, aiming to create repeat business and long-term partnerships.

Qualifications

• Interest in group travel, sports travel, corporate meetings and incentives, family reunions, or destination celebrations.
• Travel sales, hospitality, events planning, or customer-service experience preferred but not required.
• Excellent written and verbal communication with the ability to guide group leaders toward decisions.
• Strong organization skills for managing multiple group quotes, rooming lists, contracts, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools; training will be provided.

Responsibilities

• Connect with group leaders to understand trip goals, group size, budget, dates, and preferences.
• Recommend destinations, hotels or resorts, room blocks, transport, meeting spaces, and activities.
• Turn inquiries into confirmed trips via email, chat, and phone with a client-first approach.
• Explain group travel details clearly, including deposits, cancellation policies, and travel requirements.
• Coordinate group logistics: room allocations, contracts, deposits, final payments, and pre-trip communications.
• Handle changes, questions, and concerns promptly to support groups from quote to return home.
• Share insights on destinations, group-friendly resorts, activities, and seasonal opportunities.
• Build post-booking relationships to encourage repeat trips and long-term partnerships.

Skills

Group travel planning

Sales-oriented

Destination knowledge

Excellent communication

CRM experience

Job description

Job brief

Join Elite Escapes and turn your passion for travel into your next career.

As a Remote Group Travel Planner (Sales-Focused), you'll help groups turn we should all go somewhere together into a confirmed trip that everyone is excited about. You'll combine destination knowledge, group logistics, and a consultative sales approach to match teams, companies, families, and friend groups with the right destination, accommodations, activities, and travel experience—whether it's a sports team tournament, corporate retreat, incentive trip, family reunion, milestone celebration, or friends' getaway.

What You'll Do

• Connect with group leaders to understand trip goals, group size, budget, preferred dates, destination ideas, and must-have experiences.
• Recommend destinations, hotels or resorts, room blocks, transportation options, meeting spaces, team-building activities, and group excursions that fit the group's purpose and budget.
• Turn group inquiries into confirmed trips through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain group travel details clearly, including deposit structures, payment schedules, cancellation policies, rooming lists, name changes, and travel requirements.
• Coordinate group logistics: room allocations, special requests, group rates, contracts, deposits, final payments, and pre-trip communication.
• Handle changes, questions, and concerns quickly and professionally so group leaders and participants feel supported from first quote through return home.
• Share valuable insights on destinations, group-friendly resorts, team activities, corporate meeting facilities, family experiences, and seasonal opportunities.
• Build post-booking relationships that encourage repeat group trips, referrals, testimonials, and long-term partnerships.

Nice to Have

• Interest in group travel, sports travel, corporate meetings and incentives, family reunions, or destination celebrations.
• Travel-industry, sales, hospitality, event planning, customer-service, or booking experience is preferred—but not required. Zero experience is welcome.
• Excellent written and verbal communication skills, with the confidence to guide group leaders toward decisions.
• Strong organization skills and comfort managing multiple group quotes, rooming lists, contracts, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools—we will train you on the rest.
• A genuine passion for bringing people together through travel and creating memorable shared experiences.

What You Get

• Fully remote work with the flexibility to build your schedule around your life.
• Comprehensive onboarding and training on group travel, supplier platforms, negotiation and sales conversations, and travel planning.
• A collaborative, supportive team atmosphere with colleagues who want to see you succeed.
• The opportunity to grow into specialties such as sports team travel, corporate meetings and incentives, family reunions, milestone celebrations, or luxury group getaways.
• Clear paths toward leadership and higher earning potential.

Group travel has many moving parts—but if you enjoy coordinating room blocks, planning team activities, designing corporate retreats, and bringing families and friends together in amazing destinations, you will thrive here. Your work will transform group ideas into confirmed itineraries and shared travel memories that last long after the trip ends.