Group Travel Booking Specialist

HB Travels; Amherst (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Flexible scheduling

Access to exclusive travel perks

Opportunities for professional certifications

Job summary

A travel agency is seeking a Group Travel Booking Specialist to help coordinate memorable group vacations and events. In this role, you'll consult with clients to understand their travel preferences, organize trips, and handle all booking processes. Ideal candidates will have strong communication and organizational skills, plus customer service experience. This position offers flexible scheduling, the ability to work remotely, and opportunities to gain exclusive travel perks.

Qualifications

• Experience in customer service, sales, or hospitality preferred.
• Ability to manage multiple group bookings at once.
• Comfortable working independently in a remote environment.

Responsibilities

• Consult with group leaders to understand travel preferences and budgets.
• Plan and coordinate group trips including flights and hotels.
• Manage group reservations and provide exceptional customer support.

Skills

Strong communication skills

Organizational skills

Customer service experience

Detail-oriented

Self-motivated

Job description

About the job Group Travel Booking Specialist

Are you passionate about travel and excited by the idea of helping groups plan unforgettable experiences together?
We are seeking motivated, customer-focused individuals to join our team as Group Travel Booking Specialists. In this role, you’ll help coordinate and organize group vacations, celebrations, and events—creating seamless and memorable travel experiences for clients.

Key Responsibilities

• Consult with group leaders to understand travel preferences, goals, and budgets
• Plan and coordinate group trips, including flights, hotels, cruises, tours, and special events
• Manage group reservations, deposits, and final payments accurately and efficiently
• Maintain consistent communication and provide exceptional customer support throughout the booking process
• Stay up to date on destination trends, vendor group policies, and promotional offers to provide expert guidance

Qualifications

Strong communication and organizational skills

• Experience in customer service, sales, or hospitality preferred (travel industry experience a plus)
• Detail-oriented, self-motivated, and able to manage multiple group bookings at once

Comfortable working independently in a remote environment

Must be 18+ with reliable internet access and a dedicated workspace

What We Offer

• Comprehensive training and ongoing mentorship—no prior travel experience required

Flexible scheduling with the ability to work remotely

• Opportunities to specialize in destination weddings, corporate retreats, cruises, and other group travel experiences
• Access to exclusive travel perks, discounts, and professional certifications
• Supportive and collaborative team environment focused on your success