Group Travel Operations Leader (Remote-Eligible)

Aaa Central Penn; Harrisburg (Dauphin County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AAA Central Penn in Harrisburg, PA is seeking an Assistant Manager, Groups and Operations to lead the Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for members and clients. You will guide staff, manage staffing and budgets, and ensure smooth operations.

The role emphasizes leadership, collaboration with management, and a focus on delivering outstanding service for travel experiences, with a mix of office and remote work.

Qualifications

• Experience leading people, managing operations, and delivering exceptional customer service.
• A background in travel, tourism, group travel, or a related field is strongly preferred.
• Strong communication skills with the ability to coach others, solve problems, and build trust across the team.
• Comfort managing multiple priorities, interpreting data and reports, and making thoughtful decisions in a fast-paced environment.
• Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
• Knowledge of travel operations, suppliers, destinations, and customer booking processes is a big plus.
• A valid active passport and the ability to travel domestically and internationally when needed.

Responsibilities

• Lead daily operations for the Discoveries Group Travel team and help keep everything running smoothly.
• Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
• Step in as the first point of support for escalated customer service situations and help remove roadblocks for the team.
• Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
• Support sales growth, promotional events, travel presentations, and the development of new group business.
• Oversee records, budgets, reporting, reservations, contracts, and other operational details that keep trips and the department on track.
• Stay current on destinations, suppliers, travel requirements, and industry updates so the team can deliver outstanding service.

Skills

People leadership

Operations management

Customer service

Communication

Data analysis

Tools

Excel

PowerPoint

Word

Outlook

Teams

Job description

AAA Central Penn in Harrisburg, PA is seeking an Assistant Manager, Groups and Operations to lead the Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for members and clients. You will guide staff, manage staffing and budgets, and ensure smooth operations.

The role emphasizes leadership, collaboration with management, and a focus on delivering outstanding service for travel experiences, with a mix of office and remote work.