Assistant Manager, Groups and Operations

AAA Central Penn; Susquehanna Township (PA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AAA Central Penn in Harrisburg, PA is seeking an Assistant Manager, Groups and Operations to lead the Discoveries Group Travel team, oversee day-to-day operations, and create memorable group travel experiences for members and clients.

If you are a strong people leader who thrives in a fast-paced travel environment and can balance customer service with business results, this role offers growth, engagement, and opportunities to shape service quality, profitability, and group sales.

Qualifications

• Experience leading people, managing operations, and delivering exceptional customer service.
• Background in travel, tourism, or group travel preferred.
• Strong communication and mentoring abilities.
• Ability to interpret data and reports in a fast-paced environment.
• Proficiency with business software like Excel, PowerPoint, Word, Outlook, and Teams.
• Willingness to travel domestically and internationally as needed.

Responsibilities

• Lead daily operations for the Discoveries Group Travel team.
• Coach and develop team members through coaching and onboarding.
• Serve as first point of contact for escalated customer service.
• Collaborate with leadership on staffing, procedures, and goals.
• Support sales growth and event coordination.
• Oversee records, budgets, reporting, reservations, and contracts.
• Stay current on destinations and suppliers to ensure service excellence.

Skills

People leadership

Operations management

Customer service

Data interpretation

Excel

PowerPoint

Tools

Excel

PowerPoint

Word

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Manager, Groups and Operations

Full Time Professional Harrisburg, PA, US

4 days ago Requisition ID: 2406

Ready to lead unforgettable group travel experiences? We’re looking for an Assistant Manager, Groups and Operations to help guide our Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for our members and clients. If you’re a strong people leader who loves travel, thrives in a fast-paced environment, and knows how to balance customer service with business results, this could be your next adventure.

Competitive Compensation Commensurate with Experience

Why you’ll love this role

• You’ll lead and coach a talented team of Group Travel Specialists and Administrative Assistants.
• You’ll help create memorable travel experiences while keeping operations organized, efficient, and customer-focused.
• You’ll partner with leadership to drive team performance, service quality, profitability, and sales goals.
• You’ll be a go‑to resource for onboarding, problem‑solving, and keeping the team energized and informed.

What you’ll do

• Lead daily operations for the Discoveries Group Travel team and help keep everything running smoothly.
• Coach, mentor, and develop team members through one‑on‑ones, training, onboarding, and real‑time support.
• Step in as the first point of support for escalated customer service situations and help remove roadblocks for the team.
• Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
• Support sales growth, promotional events, travel presentations, and the development of new group business.
• Oversee records, budgets, reporting, reservations, contracts, and other operational details that keep trips and the department on track.
• Stay current on destinations, suppliers, travel requirements, and industry updates so the team can deliver outstanding service.

What you’ll bring

• Experience leading people, managing operations, and delivering exceptional customer service.
• A background in travel, tourism, group travel, or a related field is strongly preferred.
• Strong communication skills with the ability to coach others, solve problems, and build trust across the team.
• Comfort managing multiple priorities, interpreting data and reports, and making thoughtful decisions in a fast‑paced environment.
• Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
• Knowledge of travel operations, suppliers, destinations, and customer booking processes is a big plus.
• A valid active passport and the ability to travel domestically and internationally when needed.

A few practical details

This role includes a mix of office and remote work, along with occasional travel. It also involves the day‑to‑day movement and activity that comes with supporting events, presentations, and travel experiences. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. If you’re excited about leading people, supporting unforgettable travel experiences, and helping a high‑performing team thrive, we’d love to hear from you.

AAA Central Penn is proud to be an equal‑opportunity employer: EOE/M/F/D/V