Group Tours Coordinator

Museum Of The Bible; Washington (District of Columbia); On-site; USD 47,000 - 57,000; Full time

Job summary

Museum of the Bible in Washington, DC offers a full-time Group Tours Coordinator role in the Development division. You will oversee group tour programs, coordinate staff, and step in as a guide when needed. The salary is $52,000 per year, supporting engaging, high-quality tours in a dynamic cultural setting.

The role requires an Associate’s degree and 1–3 years in museums, with strong verbal and presentation skills. Multilingual offerings and collaboration with volunteers are included.

Qualifications

• Associate degree in Education, History, Religious Studies, Museum Studies or related field.
• 1–3 years museum/tour experience preferred.
• Excellent verbal and presentation skills.

Responsibilities

• Oversee daily scheduling and operations of guided private group tours.
• Ensure tours meet standards defined by scripts and rubrics.
• Coordinate training and evaluation of docents and tour staff.
• Translate existing tours into additional languages.
• Develop new guided tours aligned with the museum's mission.

Skills

Verbal and presentation skills

Bible familiarity

Program development/oversight

Education

Associate’s degree in Education, History, Religious Studies, Museum Studies or related field

Job description

Museum of the Bible offers a competitive salary and benefits package, including:

• Paid time off
• Six paid holidays
• Four floating holidays of employee’s choice
• 401(k) plan that is 100% vested after 1,000 hours of service
• Health, dental, and vision insurance
• STD, LTD, and life insurance that is paid by Museum of the Bible

Our driving mission is to invite all people to engage with the Bible through our collections, exhibits, and research and educational initiatives, as well as media, publications, and performances in our World Stage Theater. In 2017, Museum of the Bible opened its 430,000-square-foot non-profit museum in the heart of our nation’s capital. In addition, our traveling exhibits have appeared nationwide and around the globe. Furthermore, we support education at all levels through children’s programs, high school and college curricula, and adult education, as well as scholarship and academic research (including field archaeology) through our Scholars Initiative.

Our Culture

Museum of the Bible offers a highly challenging and profoundly meaningful work environment where every team member is unified around our unique and global mission. Our museum bridges the ancient and the modern—from a Babylonian brick dating to around 580 BC to the latest technology in our immersive surround-sound theater. Our team also spans a wide range of careers, from those with decades of extensive professional experience to new graduates and interns.

With new leadership in place, it’s an exciting time to work at the museum as we plan for the future. As the museum grows, we provide employees the opportunity to develop their expertise and careers, along with friendships and fun. We all hope to move our lives from success to significance—and we do that daily at Museum of the Bible.

Our Work

We offer a wide variety of career opportunities, ranging from highly specialized curators and scholars to cutting-edge technology and media experts. You may work with global dignitaries and VIPs in Hospitality, or with curious children in Education. Or take your career in all these directions over time.

The museum is located in Southwest DC, on the Federal Center SW Metro stop. Our official headquarters is in Oklahoma City, Oklahoma (on the Hobby Lobby campus). Most of our positions are in these two locations, but some may be remote.

Museum of the Bible supports the professional development of college and university students by playing an integral role in experiential learning. We offer internships to students from various academic backgrounds, giving them the opportunity to gain hands‑on experience.

Job Title: Group Tours Coordinator
Division / Department: Development
FLSA: Exempt

Schedule: Full-Time, to include evenings and weekends
Reporting Manager: Manager, Group Tours and Community Engagement
Location: Washington, DC

Salary: $52,000 per year

POSITION SUMMARY

The Group Tours Coordinator oversees the development and implementation of guided group tour initiatives. He/she provides coordination for Group Tours Associate(s) and Docent tour guides. As a player‑coach, the Group Tours Coordinator also is trained in providing high quality tours to our wide range of tour guests as needed.

DUTIES & RESPONSIBILITIES

• Oversee the daily scheduling and operations of guided private group tours, in collaboration with the group tours team.
• Ensure all tours meet established standards as defined by rubric and tour scripts, whether led by staff or docents
• Serve as the standard bearer for a high-quality, in-depth, knowledgeable, interactive, immersive, and engaging guided tours at Museum of the Bible
• Track guest participation across all guided group tours (private groups and event tours as needed)
• Develop schedules that maximize staff resources, docent availability, and guest demand
• Work with the Customer Service team to resolve any outstanding issues with group tour reservations, including tour deposits, non-payment and schedule adjustments if needed
• Work with all staff, docents, and especially new volunteers to maintain a high level of awareness of how guided tours fit within the overall priorities and goals of the Development Team and Museum’s mission at large
• Work with Manager of Group Engagement to coordinate regular staff and docent check‑ins of the quality of their tour, providing constructive feedback, identifying areas for improvement, and encouraging personalized guest engagement
• Ensure and coordinate the development of new guided group tours that align with guest interest and the Museum’s mission,
• Work with Manager of Group Engagement and the Volunteer manager to ensure all existing tours are translated into additional languages
• Coordinate the full tour development process: ensuring timely script production, curatorial review, staff and docent training and orientation.
• Partner with the Docent Manager and Tour Associates to recruit new docents from the community and develop strategies to retain the existing docent corps
• Oversee docent training program for each guided tour
• Provide supervisory oversight of Docents and manage related administrative responsibilities
• Work with volunteer services to train and develop the team of Docents by empowering them to lead excellent guided tours that serve as models for all staff and other docents
• Serve the Development Team as needed to support initiatives and events relating to the Manager’s knowledge and skills.
• Meet regularly with the Manager of Group Sales and Community Engagement and report guided tour metrics
• Serve as a VIP tour guide when needed for high profile donors and guests
• Other duties as assigned.

Knowledge

• Associate’s degree in Education, History, Religious Studies, Museum Studies or related field.
• 1- 3 years of experience in museums, tour experience a plus .

Skills / Core Competencies

• Familiarity with or strong interest in the Bible required.
• Excellent verbal and presentation skills; able to communicate complex and nuanced concepts to a broad range of audiences.
• Able to create structure and processes to implement and oversee programs for the Tours team.

Abilities / Attributes

• Excellent people skills and able to quickly build rapport with a diversity of people, including VIPs and children.
• Able to multi-task and juggle competing priorities in a fast-paced, ever-changing environment.
• Excellent problem-solving skills, to assess and find solutions to challenges, as well as streamline current operations.
• Able to work evenings and weekends as needed
• Stand for extended periods of time and lift 30lbs
• Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible
• As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.