Guest Relations Associate, Full-Time

Museum of the Bible; Washington (District of Columbia); On-site; USD 52,724,000 - 60,835,000; Full time

Job summary

Museum of the Bible is seeking a Guest Relations Associate to deliver an exceptional guest experience and support the museum’s mission in Washington, D.C. The role involves selling tickets for paid attractions, guided tours, memberships, and providing up-to-date information on all exhibits.

Candidates should have a High School diploma with hospitality or customer service experience. You must be able to stand for extended periods and lift up to 30 lbs, and be available for evenings, weekends, and

Qualifications

• High School diploma required or equivalent.
• Experience in hospitality or customer service preferred.
• Ability to stand for long periods and lift up to 30 lbs.

Responsibilities

• Deliver outstanding guest service and information.
• Sell tickets, memberships, and add-ons to MOTB guests.
• Provide accurate information about museum attractions and programs.
• Operate museum attractions and process transactions.
• Work as part of a high-functioning team and adapt as needed.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

Outlook

Word

Excel

Job description

Title:

Guest Relations Associate-Full Time

Date:

08/04/2026

Location:

Washington, D.C.

FLSA:

Non-Exempt

Employment Status:

Full time, Permanent, ONSITE

Reports to

Guest Relations Manager

Salary:

$18.40 Hourly

Position Summary

Guest Relations Associates will be responsible for delivering an exceptional guest experience and support the mission to invite all people to engage with the Transformative Power of the Bible. You will serve as a main source for museum information and be responsible for operating the museum attractions and selling tickets to MOTB guests, including the paid attractions, guided tours, and memberships.

Duties And Responsibilities

• Champion our mission to invite all people to engage with the transformative power of the Bible.
• Provide outstanding customer service to museum guests.
• Follow all guidelines, procedures and policies established by the Guest Relations leadership team.
• Comfortable speaking to guests both one-on-one and in groups.
• Candidates will need to be able to stand for long periods of time and lift up to 30 lbs.
• Effectively offer and sell museum offerings to our highly valued guests: Ticket sales/donations, special exhibits/attractions, memberships, etc.
• Knowledge of and familiarity with all museum attractions, ticketing systems, galleries, exhibits and programs.
• Other duties as assigned.

Knowledge And Experience

Education

• High School diploma
• Previous experience in hospitality, museums and/or in customer service preferred.

Qualifications And Requirements

• Outstanding customer service skills.
• Basic computer literacy (Outlook, Word, Excel)
• Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
• Ability to operate effectively as a member of a high-functioning team and be flexible to assist when/where needed in different areas of the museum.
• Able to work evenings, holidays, and weekends as needed.
• Must have seven-day availability to work scheduled rotation.
• Stand for extended periods of time and lift 30 lbs.
• As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.